My mother died and I need to return her u-verse equipment. I am not on her account so people at U-verse won't give me her account information I am trying to close out everything in her name. However, I do not have her account number.I'm afraid of just throwing the boxes in the mail/UPS because I don

My mother got sick moved in with me and she stopped her dish service and they said she can't without a pin number  she has no pin number she is 78 years old and you cant force her to keep your service she has great credit and no contract with you there are laws against  elder abuse

I have tried returning your mailing offers marked deceased. My mother passed on Feb 22,2020. How do I get her name off your mailing and marketing offers? I see great potential for fraud by your practice of offers.

I need to get my mom's Uverse TV, Internet, and cell phone disconnected. She passed away Monday January 30th. Her account number is ***. Her name is ***. I have her social security number but no passwords or special codes.   [Edited for privacy-This is a public forum. Please do not post personal or

When I look in STARZ on demand in uverse it is not there

I recently setup an appointment to have my 90 year old mothers direct tv boxes updated. I bought her a new tv for Mother’s Day and her boxes are so old they don’t even support hdmi. Support setup a day to bring new boxes and install, the tech came and plugged some rca cables into the OLD boxes and l

I know this is an old complaint, but by virtue of it being old you'd think they'd try to fix it. Before NHL Center Ice started, contacted chat to try and stop it. Long story short, despite promises, no luck. They billed me anyway. Called. Really dreaded it because of the lack of USA help, whic

My elderly mother passed away, and on 3/3/20 I called to cancel the service for Uverse, Phone and Internet, because there's nobody remaining in the residence. Her bills were paid in full, nothing owing on the account. Six phone calls for over three hours, supposed escalation to their 'Back Office E

I moved and in the process my equipment was misplaced, within a month my uncle died followed by my mother a week later. Once settled i did find and returned but they say they will not waive the fees. What can i do because i had no intention of any of this happenening and certainly had no control ove

I recently noticed that my DVR has not gotten a service connection since last April. I have tried everything in settings to no avail. My Modem sees the DVR and it's connection is "live". I scheduled a recording with my computer connected to DTV's website that worked.  It seems that DTV changed

My mother is 90 years old, and her brother is 89. They have lived in the same retirement community for over 20 years, and they have had AT&T landline phone service for all that time.A few weeks ago, my uncle got a phone call from an AT&T representative. He was told that they were such outstanding cu

My parents had DirecTV  on Jan 1 2018.   The DirecTV account was in my fathers name and my father passed away in late January 2018.   My mom went to the ATT store in April 2018 to get his name removed and her name added.   The ATT store people convinced her to sign up for U-Verse in her name and can

My parents moved from their home to assisted living Nov 2  of 2018.  We had canceled Direct TV on that date or before (we can't remember).  Two weeks later Dad passed away, and last week I finally looked at my Mom's checking account, and noticed that she was still being charge for DirectTV service. 

I'm trying to find a phone number directly to the carol stream, Il address. Having trouble getting my mother's account cancelled.  Being told it is "above" the regular customer service level and to mail another letter to the carol stream address.  But it took seven weeks to process the re

I would like to be able to watch shows on my dvr while out of town. can I download the app to my mother-in-law's TV, log in and watch my DVR'ed shows?

Can I use this receiver and the 4 minis or should I return them?

I purchased all of this equipment directly from an authorized DIRECTV dealer back in the HAPPY days before the merger with AT&T. Yes, I'm still using these 1080P DirecTV genuine Tivo THR22 units. I love having the genuine TiVo interface, it is VASTLY superior to the units made by DIRECTV. Anywa

I hate having to have a cheap sound card installed just so I can watch a show. It won't work with the hidef sound on my motherboard which is a shame.I hope that you guys fix this so that I don't have to pull out the cheap sound card out everytime I want to record my daughter singing with the good so

How do I find out if my Mother is due a settlement check?

My 90 year old mother in law had tech issues with her TV and landline phones after a storm.  I called ATT to trouble shoot from my cell phone.   today I received a call asking for my mother in law on my phone.  ATT is the ONLY company who would associate my number with my mother in laws name,.  the