Streaming Account

Our streaming went out, we've done all the trouble shooting including confirming our connection was good and sufficient. We are instructed to call Directv, but yesterday we were on hold for 2hrs, this morning 2hrs and I'm now on hold. That's well over 4hrs of waiting and still have not been able to

Is it possible to speak to someone who actually speaks English? I have called numerous times and each time English is always an issue and trying to get them to understand basic words like “cancel” is impossible to communicate. I have called for the past 3 months and still have not been able to actua