
Streaming Account
Learn how to manage your Streaming account.
200
All
Question
Restart suspended service
My DirecTV Stream was suspended today because my payment method is no longer valid. I need to switch to a different credit card. The problem is I also want to downgrade from Choice to Entertainment package. Chat support told me I have to pay for another month of Choice before I can change the packag
Question
311
1
0
DirecTV Streaming 'BYOD' pausing service and 'locals'?
I understand that if I subscribe to DTVS 'BYOD' that I can pause my subscription. Is this correct and would you explain? This interests me maybe for the way I will use the service. How long can I pause it for at a time? Is there a 'FEE' for pausing? Do I retain all of my DVR features and lists? If I
Question
385
5
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Paramount+ login?
Why can't I login into Paramount+ with my DTV Stream login info...I canceled my original subscription with P+ and added it to my DTV Stream?
Question
329
1
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Cancel account with one notification on the same day cancelling.
Direct Tv cancelled my account with just hours of a notification about the credit being expired and now because it is cancelled I have to chose another package with less channels and more money instead of allowing me to make the payment and continue with what I had. According to the customer service
Question
282
2
0
Can you have both a satellite and streaming account?
I have had Directv Genie in my RV for years as a full timer with the East coast feed. I would like to move to streaming and give up all the boxes, but based on some of the complaints, I do not want to lose any functionality that I now have and run from a Roku device. Is that even possible?
Question
648
4
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Cancelling a previously scheduled recording.
I want to record The Oscars, but when I hit record, it says “Can’t record. This program conflicts with other scheduled recordings.” I have previously set 60 Minutes to record. How do I cancel the recording of 60 Minutes?
Question
261
3
0
Direct TV cancelled
I called ATT to cancel our ATT internet and DirecTV cable Feb 17th, 2024. The ATT Rep told me there is no pro-rating so if I wish I could continue ATT to its Feb 23 cycle and DirecTV to its March 2nd cycle. I said great, do that. (I forgot to ask about removing my cc on file and auto pay). The servi
Question
1.9K
5
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Service
I singed up for service January 26th 2024 and I was told by not only the employee helping me but also the manager of the store that I could cancel at any time. I went to cancel my service March 2nd. I was then informed that I had 14 days to cancel and since it is past that window I have to a cancela
Question
260
4
0
INSP channel 364
What the heck happened to my line-up? I was watching INSP channel 364 Wednesday and Thursday afternoon its not in my favorites or even in my Ultimate package? Don't they give a heads-up or refiguration warning? Paying X amount a month and don't want to add anymore streamers as getting nickel and dim
Question
2.9K
3
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Broken Relationship
I called today to cancel my service with Directv streaming. I have been with Directv streaming since 2020 and with Directv satellite-based service for 20 years before that. I am told I have to wait until the end of my billing cycle for the service to be cancelled which is another month away. This is
Question
452
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