If you are experiencing freezing with your DIRECTV device, perform a factory reset by holding the reset button on your device for 20 seconds. This may require multiple resets. For steps on how to pair your remote after factory reset, click here.

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Topics (4)
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Trying to watch recordings from app, Location Services on/off
I'm trying to watch DVR recordings from the app. I get an error message that says I need to turn on location services. I go to location services on my phone settings, and it is already on. Plus, their hyperlink from the error message to the app settings doesn't even show a place to toggle that on an
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Community lounge
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Problem with DIRECTV Gemini
I installed the new Gemini, seemed very simple. The Gemini went thru the setup process, programmed the remote. Problem I have is after I turn the unit/tv off and then turn them on again the Gemini will not will not display on the tv. I have to unplug the Gemini box then plug it in again, wait to go
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Community lounge
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NBA League Pass not working on NBA app
I subscribe to NBA League Pass through Directv. I am able to view the games on the Directv NBA League Pass channels and my Windows PC on NBA.com but not on the NBA app on my Roku, iPhone, or iPad. I have contacted NBA help but can only communicate via email. They said to contact my prov
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Sports
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No programming showing up on guide anymore
I am having troubles with all my tvs that are running the DIRECTV stream app on Roku devices. For some reason, on every tv (using different Roku devices), the app opens and logs in but no programming shows on the screen. I have the normal menu options and normal screen, just no programming listed. I
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Community lounge
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Accepted Solution
DirectV Streaming
If I ditch my DirectTV Dish and go to DirectV Streaming can I stream from any location as long as I have a DirectV capable TV or only when I am connected to my home WiFI? Terry
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Community lounge
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my log in information has disappeared
when i turn on my c71kw-200 it now goes directly to a new login page. for years I have used this with my name and password remembered. why did the machine suddenly seem to lose my old original log in information (which I myself have forgotten). Can I get it back some way? Ca
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Community lounge
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Please add Catchy Comedy network
I noticed you have added some more channels like Me tv, Get tv, Cozi tv in the Channel line up 77-80. Please add Catchy Comedy Network to the line up.
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Community lounge
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Were we suckers?
About a month ago, we received an unsolicited visit from a DISH rep, informing us that ATT sold Direct and all Direct customers would have to find alternative provider (DISH). We had Direct for many years and 2021 moved states and dropped Direct. Now we are settled in our new home and signed up with
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Community lounge
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Antenna connection
I have a coax cable going directly to TV for DirectTV. I would like to add an antenna for local channels. Since there is only one coax input on back of TV, how can an antenna be added?
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Community lounge
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New Member - what is my next step
My HOA is changing over to Direct TV. I was instructed to contact you for new equpment. I have signed p with you. What do I do next?
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Community lounge
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