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AWFUL CUSTOMER SERVICE from a SUPERVISOR!!!

I would like to file a complaint about AWFUL customer service from a SUPERVISOR from the LOYALTY dept. Thank you in advance for any assistance you can provide.

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Skipping, Freezing, Pixelating and Freezing Again - What is this??

I've seen a few other posts about this. But haven't seen a fix. I hope that doesn't mean there isn't one. We just want to stop the madness. Has anyone been able to resolve this? We're in extreme southwestern NC. We have 2 TVs, 1 attached to a wired box with a DVR. The other is a smaller box (no DVR)

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Changing DIRECTV login email address

I am trying to change my DIRECTV login email to outlook as I am going to drop AT&T and can no longer use my AT&T email. Under profile, when I enter my new user id email address, I stead of sending me a code to verify, it starts over.

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45.5K

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On-screen prompt issue

I have been having an issue no matter what program or sports I'm watching. If I press 'info' or 'more info', or guide, or list, 'press ⏪️ to stream program from the beginning ' it's there for the entire time I'm using that function. The only time it disappears is when I go back to actually watching

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Fox network is glitching and blacking out every few minutes. All my other channels are fine but 34 KLSR is giving me grief

This has been going on for quite awhile. I don't watch that channel very often so I tend to forget about it. Very annoying when trying to watch my team and they keep cutting out.

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1.1K

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My new Gemini box keeps losing the ability to run apps

When I try to launch Prime, Netflix or YouTube I get error messages saying I may not be connected to the internet. Yet when I run an internet speed test it says my speed is the top of the range (4K speed.) I have called DIRECTV tech support at least 4 times in the month since I installed m Gemini, a

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331

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Can't delete and recordings

I am trying to delete recordings and all I get is please wait... than it seems to get stuck. I have to turn off the box to get it to stop and to be able to watch TV. The dvr won't erase any recordings whether individually or grouped...

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Accepted Solution

My TCL TV is not on the program list for DirecTV remote

My DirectTV remote stopped working with my TCL TV today. The menu and channel buttons still work, but I cannot turn the TV on or off, and the volume buttons do not work. The remote is a RC66RX and the TCL is a 43S405. It was working just fine for the past four years until this morning. I tried to re

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Accepted Solution

Can't Get Regular TV Channels, But can get Netflix and Prime Video on Samsung Smart TV

Recently had room painted and TV taken off wall. Now, Can't Get Regular TV Channels, But can get Netflix and Prime Video on Samsung Smart TV How to reset this? BL

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487

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Signing into Roku apps not working

I am trying to sign into apps on my Roku (ESPN, FOX sports, etc.) so that I can watch the prime time games via the app. My Roku tv is not hooked up to my cable box. The cable box is at a different house. I do not have directv Stream. Every time I try to login via directv through each app, it just lo

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