We are In the process of having a new home built. At what point in time should we have att come out and run the wiring from the main service box(about 2 lots away) to our house? All wires have to be buried underground. And does it get run in conduit or just the cable buried right in the ground?

Who do I contact about a buried cable line and pole that left a huge mess in front of our office building?

I got att uverse cable and Internet installed at my new home at the end of March. I was told that someone would be out to bury the cable within a few weeks. It's now about 7 weeks later and that cable is still not buried. My builder said he needs that cable buried before they begin work on my landsc

Can someone help me with getting the wire buried from the pedestal to my house.  This has been installed since December of last year.  I contacted the buried wire department and they set locates but no one has come out and that was several weeks ago.  Please help........our kids play in the the fron

My service wire is buried in my gravel driveway (makes it difficult to uncover the BSW).  My driveway crosses a creek between the house and the cable along the street.  The culvert which carries the creek under my driveway has failed and my driveway has washed out twice since Christmas eve.  Repairs

An AT&T U-verse installation on November 4 led to a cable laying across my lawn, over my driveway, over the neighbor's driveway, across the street, to the AT&T box. 4 phone calls later, and I finally get a service call to stay home for an afternoon so it can be buried on January 20. Well, it didn't

I had Direct TV installed at my house 6+ months ago. The tech ran a cable in the yard and put the dish on temporary mount (a bunch of plastic bins) and said someone would contact us to bury the cable and mount the dish on a pole.  Nothing. I've called three times to get this done.  The

For over six months I have been trying to get our cable lines buried in our backyard. Every time I talk to someone with either AT&T or DirectTV I get the run around and transferred/given the number to someone else to call. They had me call the utility company initially to ensure there were good to

I have recently opened a U-Verse account.  The home I live in has never had AT&T, as a result the installer left wires above ground on my neighbors side (that's were the AT&T post is located).  The installer notified me that it would take 7-10 business days to come bury the wire.  It has now been tw

Background...I have AT&T Uverse phone, tv and internet. Have had it since they introduced it 10+ years ago. Have paid nearly $300/month to have it.I have called the buried wire center more times than I can count. Each time staying on hold for more than 30 minutes. Only to be given a different story

Need contact # to have wire buried and satellite permanently installedLines have been laying on my yard for 2 months!current # not working,no one answers800-288-2020

The area where the driveway will be put in has AT&T lines going across it. I will have to cut the area down several feet to put in the driveway so I need to know how deep the lines are normally. I'm sure the lines will have to be buried deeper in order as not to cut the them.

2 1/2 months and I still have exposed fiber lines on my yard that was hastily dug up.  Can I bury myself? Any pitfalls?

I am a new customer to ATT with home Uverse TV and internet service. I was told that on September 14th, my outside cable line would be buried in my yard.  2 men arrived, walked the cable line, got back into their vehicle and left without burying the line. I called the buried cable department, and wa

I live in Bedford Texas.  Three weeks ago, we noticed a cable running along the fence that terminates into an AT&T box.  The other end of the cable is channel under the fence.  I do not have AT&T, nor did I request AT&T services.  I have been on the phone for almost two hours with various department

During winter of 2019, AT&T had a subcontractor dig ~ 8 ft. deep on our property (in St. Charles, Missouri) so AT&T could make a buried cable repair. The hole was filled in with an excess of dirt to allow for settling. Grass seed and straw were also added on top. The problem is that settling of the

I recently bought a property that has a directv/at&t phone line running thru the front of it. I’m trying to figure out who I need to contact to get it lowered so I can put a driveway in. I’ve called at&t and they said to contact directv since they use your service. To clarify: The line onl

I've had ATT UVerse since February\March of 2018. The fiber drop to my house is still on top of the ground. Spent well over an hour chatting online several weeks ago with someone from ATT who said they would send out a tech to "look" at it. Tech (Chase) finally showed up, apologized for this install

New U-verse acct# [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] 100% hard down 21 consecutive days since March 23, 2018. Seven consecutive Tier1 techs separately

I have had them out here twice.  Both times they said they buried the cables but I have found them running under my pine straw and NOT IN THE GROUND.  Is this typical? Seems like they should have placed them in the ground.