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hi my name is carol i need to upgrade my phone's internet

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Need Help? Chat With Us

If you need to contact us, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You do not have to call in and can address technical and billing questions or concerns. You can also use the myATT app to troubleshoot you

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Cancellation of my mother's account as her POA.

I'm trying to find a phone number directly to the carol stream, Il address. Having trouble getting my mother's account cancelled.  Being told it is "above" the regular customer service level and to mail another letter to the carol stream address.  But it took seven weeks to process the re

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Where is Fox Sports Carolinas ch 1726 tonight?

We are trying to watch a hockey game on channel 1726, Fox Sports Carolinas, and all we get from Uverse is "No programming scheduled at this time."  This game is NOT blacked out so that is not why we aren't getting it on tv, and also we have the most expensive possible tv plan with all the channels i

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I have not received any further communications.  The letter I provided initially has all the details of my concern.  SIMPLE QUESTION;   WHY HASN'T AT&T RESPONDED TO THE CERTIFIED LETTER THEY RECEIVED IN CAROL STREAM, IL ON OCT. 14TH?

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5 years ago

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Unanswered letter to DirecTV Customer Service

I have gotten 3 different addresses for DirecTV Customer Service.  My first try was on Sept. 16, my second was on Sept. 30 and my most recent was on Oct. 10, 2019.  I have not received a response to the below letter: September 16, 2019 AT&T/DirecTV Customer Service                                   

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Some zip codes in South Carolina don't have access to local SC channels

Some zip codes in South Carolina don't have access to local SC stations either in Columbia or Charleston. Those zip codes only have Georgia Stations which don't have complete coverage of what's happening in SC. Your elderly customers, who don't have computers or cell phones need a SC station to stay

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When will U-verse add CW WIS here in South Carolina?

I want to watch CW shows and Cutlers Court

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Payment that Directv cannot find from June 20, 2023

I am beyond frustrated with Directv & their customer support! I have been calling numerous times to have them locate a duplicate payment I made in June 2023. The payment they can’t locate is a check that was sent to their PO Box in Carol Stream, IL.  The check cleared my bank on 6/20/23 ($

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Directv Does Not Allow Much Time

Here's a puzzler. My Directv bill comes from AT&T. The bill arrived today, Jan. 17. The bill says "Issue Date: Jan. 3." It also says "Please pay by Jan. 26." It also says "Payments may take seven days to post." First, I don't know what "Payments may take seven days to post" means. However, this

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5LNB w/ H20 - no signal on 110deg sat - coax or alignment problem?

I am doing my own install of a 5LNB dish with H20 receiver. I have the Acutrac 22 Pro meter, and the alignment procedure seems to work per the instructions; however, when I'm all done, I am unable to see any signal on the 110deg satellite. I get all normal programming, local HD (I'm in Boulder, CO),

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What information do you share about your customers?

Earlier this afternoon, my in-laws had a door-to-door sales rep for AT&T come by and inquire regarding their home phone, TV & Internet services. When my father-in-law answered the door, he (the rep) asked my father-in-law if he handled the home phone, TV & Internet. When my father-in-law stated "No,

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Why doe it take 3 months to resolve a problem?

I went into a retail store to replace a phone (upgrade) 9/2017. The store Manager (Brian), asked my husband and I to switch from Direct-TV (owned by ATT) to U-verse. He offered our bill would remain the same and the only charge was a $35.00 installation fee. Brian stated, if we brought our next bill

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KEEPING MY PAPER BILL

I WANTY TO KEEP MY PAPER BILLS COMING. I DO NOT WANT BILLS EMAILED TO ME. CAROL

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Is ACC Network on AT&T DIRECTV?

ACCN is now available on DIRECTV on channel 612! What to expect on the ACCN 40 football games 150 men's and women's basketball games 250 Olympic sports events 24-hour coverage of the Atlantic Coast Conference 15 championship-winning programs with inside access Studio Programming

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Wrong local channels on Stream.

I am getting local channels that are from my previous address in Florida instead of the ones for North Carolina where I am now. ????

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Local channels

I am located in what is considered an orphan county in Georgia. We are in the Carolinas local television stations market but want to see Atlanta local television stations. Is there a way? Thanks!

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Still No Coverage in WA

We used to have U-Verse when we lived in North Carolina. They actually brought it to our neighborhood soon after we moved in--it was great! We were disappointed it wasnt available in WA when we moved to Seattle 4 years ago. Did not like Comcast. We now live outside Olympia, WA and have hardly any go

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Switching from AT&T u-verse fiber to streaming

If a current customer using u-verse TV switches to DirectTV streaming, can he/she use existing wireless receivers with remote in-home TV's as used with u-verse TV? If not, how do additional TVs outside the main TV w/ streaming DVR box get the streaming signal? Thanks, Terry North Carolina

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