I cancelled service on May 22, received an email notification to confirm the cancellation. Never reveived any kind of direction on returning the equiptment. Called yesterday, June 1, and the rep said that my equiptment is "DNR" - Do not return. She assured me i woudln't be charged, but said she had

Yesterday was my scheduled installation date. Once the technician came out, he briefly looked around and said that it would be impossible to install my directv system, which really hummed me out. He said it had something to do with my patio being enclosed and it facing the wrong way. Since my apartm

I just got a call from DirecTV. They were telling me about Hallmark movie channels free, for 3 months. When the female that was telling me about the offer, asked me if I am interested in having this offer, I heard a female voice respond "Yes".  Then the female telling me about the offer contin

First of all I want to say that if you are looking to retain ATT for services I would reccomend looking else where. Now with that being said back in March of 2016 Att and I parted ways and it was not on good terms to say the least. Now with all the battling that  I was doing with them over a bill th

I'm a long-term U-verse user and used to be a Community Leader on this forum. My fridge went out so had to disconnect the VIP1200 set-top box on top of my fridge. Then once reconnected I was having some box problems including the HDMI handshake issue. 8/30/17, I called Uverse technical support and s

I was at the California State fair this weekend and was approached by a super aggressive salesman from AT&T (not unlikely for the state fair) who kept following me and asking me if I had AT&T for any service and am I interested in direct tv. When I finally replied yes I have been an AT&T customer fo

We recently upgraded our  DirectTV  boxes (2 TV'S ...one in family room (which is fine) & one in a bedroom - which is the problem) ~ have been trying to contact DirectTV FOR THE PAST MONTH … for assistance with this problem.Since upgrading … the BACKGROUND NOISE & MUSIC drowns out all narrative ...W

Hi Guys, I'm a new DTV customer and got setup with DTV a week or so ago.  However, there's one major issue at play here.  The DTV boxes that connect to the DVR's don't playback recorded shows correctly.  They skip and pause every 2-3 seconds, and pause for a good 1-2 seconds each time.  This makes "

We turned on the tv a couple of nights ago to a black screen that said “to pay your bill....”We HAVE PAID our bill, as we have each month for the past several years. My husband tried to talk to someone on the phone, and was told he needed to tell her the PIN number...which he did not know. He said

I spent an hour talking to someone who doesn't speak english. I could not understand a word she said.. AT&T can't hire people who speak english? I hate AT&T and as soon as someone develops a similar product, I'm ditching them.. *****   [word filter avoidance]

I am mortified at AT&T and my daughters new service. She got new service August 16th. Everything was good till Monday when she arrived home from work. No service no signal. Called the technician and he said unplug everything and reboot, did that and 10 seconds later service off. He said she had to c

When I subscribed Att said I would have HBO but I can't watch it! Why?

Dear ATT I’m very dissatisfied with your company which I’ve been a customer for over 50 yrs. we as a family have always been pretty much satisfied with your service until now. My siblings have come and gone but I loyally remained with you. Now it’s like mayhem and your not even a insurance company

Sautrday, March 5 five of our 6 TVs would not turn on the normal way and asked we put in user id and password and then after doing whatever it said...UNFORTUNATELY THERE'S A PROBLEM. WE ARE AWARE OF THIS ISSUE AND ARE WORKING TO RESOLVE IT. Two additional tvs came on after a tech did I don't know

Hi I was supposed to get 300.00 reward and only got 200.00. Just talked to DIRECTV and they said they could not help me??? Here is the confirmation number you sent me from Valentina order number is 4225605704A. I really am so very tired of getting the run around it truly is exhausting!!

I didn't receive my rewards card at all they said i did but i haven't what do i do

I was a uverse customer until 2/20/18, deleted phone service that day and tv on 2/22. The rep. I gave the delete tv order was such a flake I cannot be sure but believe he said the following. Your billing cycle ended 2/20 so your next bill will be for a full month then att will issue credit for the 2