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Service Outage : apology email/msg?
Do we get any premptive outage apology email? all services down for 40 hrs + and counting....
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U-verse TV Account
At&t is always all apology and no action. Still no help. This company is sooooooooooo sad!
DROPPING U-VERSE FOR POOR CUSTOMER SERVICE!
We are on the verge of dropping u verse and finding another Internet service provider. We have had AT&t - south western bell since 1998. Through the earlier years we had phone service only but, then we switched to phone & Internet later in the years. We only have Internet now in which we thought was
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Apart of being in the customer service field is being empathic, whether it's your fault or not. When someone calls me to reschedule an appointment that has been set up for over a week, at minimum, I expect an apology for the inconvience. That's stand
Lack of empathy
Provided an installation date and time only to be called to say the tech is unable to make it and I have to reschedule. Been without cable for over a week and the next Available isn’t until the following weekend. How is this customer service oriented? I have rearranged my schedule once and now I hav
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Apology accepted and please accept my apology for getting a bit snooty. I’ve been in these forums I believe since 2004 and get quite a bit of razzing for having the employee tag.
Terrible customer service
I have wasted over 4 hours of time trying to re install my service without having the rates double. One of you supervisors id is LT964C ive asked to speak to her and no one will help Everytime i call i get different answers id like to stsy with Direct tv but no one wants to help can somone in
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Yes, I meant Latino. Had just searched HBO and got HBOL so wasn't thinking while typing. Apology to my Latino friends.
Uverse search lists Latin channels First
When I search a show which happens to air on both Regular channels and on Latin channels, the list on the search always shows the name twice with no indication that the first line seems to always be Latin channels. I thought English was the primary language of the USA. Why aren't the English chann
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did anyone receive an email from dtv with an apology about the minny atla game being blacked out? the lady from nfl sunday ticket said the should of
Sunday ticket blackout of Atlanta vs Minnesota
I live in NC. Panthers on local channel. I want to watch Vikings vs Falcons but it is the only game being blacked out on my Sunday ticket. Help!!! Why am I paying $300 and I can't watch the one game I want to see?????? Called customer service. No help, transferred me, then they dropped call. F
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@Arlyn @DIRECTVhelp Apology not accepted. I have waited seven hours since your 8 May 2024 7:08:53 PM post and have not receive your DM.
Sound Out of Sync with Video
I am having frequent problems with the sound being out of sync with the video on both of my DirecTV streaming devices. The problem mostly involves playback of DVRed shows, but has happened very intermittently when watching live, and it happens frequently on the one app (WeatherNation) that I have in
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Haha that's a good one. Apology with a refund would be even better but you have a better chance being struck by lightning or riding a unicorn.
Sunday ticket blackout of Atlanta vs Minnesota
I live in NC. Panthers on local channel. I want to watch Vikings vs Falcons but it is the only game being blacked out on my Sunday ticket. Help!!! Why am I paying $300 and I can't watch the one game I want to see?????? Called customer service. No help, transferred me, then they dropped call. F
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Well, you were wrong. I called the rewards line and explained the situation and got the $300 card 10 days later. I think you owe the forum community an apology and update your posts to reflect the proper information.
Non existant rewards
When I signed up for Directv I was promised a $300 Visa card. I was told that I had to contact customer support and they would get the card to me. Well today I called customer support. I was on the phone with 6 agents and logged in 3 consecutive hours on the phone, being given numerous telephone num
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watch movies at the theater
How do I go about going to the movies theater to watch a movie for free
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Watching DIRECTV
It is not my company any more than it is yours. I am a customer as well, not an employee. You may want an apology from the agent, but I would not. Not the agent's fault and it does not change the situation. I just expect them to be polite about the
Lack of empathy
Provided an installation date and time only to be called to say the tech is unable to make it and I have to reschedule. Been without cable for over a week and the next Available isn’t until the following weekend. How is this customer service oriented? I have rearranged my schedule once and now I hav
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I have 4 reference numbers as well as the names and employee number of each person I've spoken with. It's not a case of a reference number, rather supervisors saying one then, then another. A company is bound by its agent - you can't offer a sinceres
Anyone else have issues with AT&T not honoring contract price?
On August 19th I called AT&T to discuss my options for Uverse internet. My contract was expiring on the 17th of September. The customer service representative told me she could renew my contract for an additional year at my current rate. On September 25th I viewed my online statement to see my bill
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I have been without a local channel since about July 2nd (thanks Sinclair Media). Got off the phone with DirecTv, evidently, they are not giving out LCC's now. I couldn't understand the CSP very well but the gist was an apology and I'm not getting
Local Channel Connectors
Where do I get a local channel connector. My Directv get some local but not all I'm trying to connect with them all.
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Why in the world would you want to stream Direct TV just turn on your Direct TV and oh i forgot Direct TV doesn't provide local programming they have been in dispute with ABC now CBS for over two years. And who suffers the customer. Do we get
local channels
If I connect to Direct TV stream using Firesticks, can I watch the local channels at my home location and different local channels at a second location?
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First they turned off both the local NBC station and the local CBS station. Now they've turned off NFL Network too? Oh, and with no notification or apology to me that it happened or when. Just found out one day when I went to watch a program I thou
NFL Network
I have U-Verse and the U300 package ... what happened to the NFL Network? I love my football.
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Hello @Hainbae,My sincerest apology on the experience you are having with the U-verse account.Due to the nature of information, I am sending you a private message located in the Forum's Inbox found to the upper right- hand corner of this web page to
How do I file a complaint regarding my inverse account
I have been a uverse customer since November and been having the run around some January when my free promotion expired. I called to get it removed and it was never removed and things been down hill since. I was on a promotion until 2019 that is now gone as well and nobody can help fix the problem a
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First they turned off both the local NBC station and the local CBS station. Now they've turned off NFL Network too? Oh, and with no notification or apology to me that it happened or when. Just found out one day when I went to watch a program I thou
Is NFL Network on AT&T U-verse?
When are Uverse TV customers going to start receiving "NFL Network"? Training camps have started.
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How could you change payment due dates to the first of themonth?
Social Security disability allotments aren't posted until the first of the month. Is this a ploy to increase your revenue by having your disabled customers incur late-payment charges? For shame. AT&T.
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U-verse TV Account
it took balls too say i was a cheat but no apology thats okay u guys are all the same
jessiefarland1971
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13 years ago
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Pinging boxes
What is the phone number you can call to ping a box to get your numbers up
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