About a month ago, we received an unsolicited visit from a DISH rep, informing us that ATT sold Direct and all Direct customers would have to find alternative provider (DISH). We had Direct for many years and 2021 moved states and dropped Direct. Now we are settled in our new home and signed up with

I can play my music but not see my photos.  I can see my photo dates on my TV but when I select on them to play I get the following errors. 1, Were were unable to caccess your media2, Unable to access media3, We were unable to access ownerpc/owner  Check your network and try again. Everything appera

Last month we received a text stating we were getting a credi to our bill. Coincidentally it was in the amount of our current cable package. When we we finally were able to get through, we were informed credit was given due to COVID-19. No credit on current bill. Anyone else get this text or info?

We received a mailer to come back to DirecTV for $35 per month for one year and get a $200 Visa rewards card plus Genie HD DVR upgrade included and standard professional installation included. The Genie upgrade was supposed to include one Genie HD DVR and up to 3 Genie minis. We only received the DV

What the H happend?  We recently switched to ATT Uverse and now we find out that we can't get AMC?  Does anyone have it on their tv?  We were looking forward to watching The Walking Dead tonight!!!  And Mad Men is coming on in the next few months.  Why weren't we alerted to this?

THE Way Home is a new series on Hallmark channel that just finished season 1. However, when I go to on demand to watch the series, it is missing episodes 6 and 8. Those episodes were there a week ago and now are missing and have been for several days. Why? Is it just me or is everyone missing episod

we were told that we needed to get a new account to simply change the name on the account and we would have a new installation on 7/8/19but then the old account was turned off 7/2/19 leaving us with no direct tv until 7/8/19!

We have old equipment (like 14 years old).  We it has worked fine, but no dvr, and although has HD channels the equipment is hardly state of the art let alone up-to-date.  We were told only way to get new equipment was to pay....is this true.  Why treat your loyal customers this way?

When we had our Directv set up we were really busy. After everything was set up, we realised that our dish was put on our house very low.We would like to build a porch but we can't because the dish is in the way Do we need to call Directv to have it raised or can we do it ourselves? Will we be charg

When we signed up for U-verse it was with a representative that came to the house. We were old that we would get 3 gift cards. One for $200, one for $150 and one for $50. Well there was no such promotion when we got signed up and we got the $200 card was all. We have had AT&T (Southwestern Bell) for

We had about 20 Columbos recorded on the Cloud DVR. As we were watching one, we decided it was not very good and I started to delete it by clicking the three dots. It seemingly gave me the chance to undo it, which was a relief because my wife thought we should give it a little more time. After click

Pressing "LIST" on the remote brings up the recordings, but they are listed by the order in which they were recorded. There should be a way to convert them to alphabetical order so you don't have to scroll through all of the recordings to find the one you want.

Final bill was in full. We were not advised          

We canceled our service after approximately 18 years due to high monthly bills. A few days later we checked and the service was still active, so we called to rectify. The agent was very concerned that we had canceled and offered us a one month discount if we reactivated. She also told us we could ca

Started service on 9/6/15. On 9/26/25 we received a email from customer service thinking it was a another welcome to att message we did not open it . On 10/8/15 our phones were turned off by att . The only way to talk to customer service is by chat on computer not phone . Tried to talk to them but t

We are going to get new equipment, but we are concerned about losing recorded programs saved on our dvr. Is there a way to transfer the recordings from the old dvr to the new unit?

We used to have the Smithsonian Channel in our Programming, and were very happy to pay the $4.99 a month to watch wonderful programming. WHY did you remove it from our Channel Lineup? Not everyone has unlimited streaming via their internet provider. This stinks that we can't watch programs that we l

Recordings for Yellowstone series were deleted without my knowledge. First of all, they were deleted from my cloud recordings and subsequently showed up in Bookmark. That was fine since I could still watch them. But halfway through the season, they were all of a sudden gone. ATT support said t

I finally moved up to a HR22.....disconnected the TV from my computer running Media Center....hooked up the HR22...networked it...and saw my music and pictures.... "Has a large company finally got it right?" THEN... Reality set in.....VERY few apps....can't browse internet...can't add my own website

Every time we turn on a TV in the house, it takes us to the channel that the kids may be watching or watched last on their other TVs. Set up Daughter's TV and we watch Nick Jr. Then Set up TV in guest room and automatically turn on Nick Jr. Then we switched to Food Network. Then set up Son's TV and