DIRECTV Account

Directv has made software upgrades which are far worse than the previous version. This applies both to the Directv menu and the IOS application. The new version is much more difficult to use and loses key functionality. I assume Beta testing was done but the changes made make it cumbersome to negoti

I am contacting you to figure out why the promised reimbursement that was to be mailed to me on a prepaid Mastercard has not yet arrived, and if there is a way to track the shipped card?

Same issues others have had for a couple of years. Can't log into my DIRECTV account.  Keeps taking me back and forth from ATT and DIRECTV log ins.  Aslo tells me incorrect user ID or password with Care Code 201

I am a long-term customer of Directv. I called for the "loyalty department" to request an expired $25 promotion credit be added back on for another year.  During the entire conversation the agent did nothing but try to upsell me to different channels or to a new system.  I repeatedly said

I was a DirecTV customer for over 20 years- they finally priced themselves out of the market. I canceled services on Aug 16 and still have not received a refund for my credit balance. Every time I call, I get different dates. One person tells me that it should have been issued and offered to call m

   This is a current story, but the background is very important.  (Please know now that we have only ever had ONE DVR box attached to a single television in the living room.)  First of all, why does ALWAYS it take FOREVER to get anything done when you call for help?   

On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

I cannot login to either site from a Windows 11 PC using Edge or using Chrome. The sites always return an error page. The error on the page is: An error occurred while processing your request. Reference #219.babdb17.1734533300.7bfd9901 https://errors.edgesuite.net/219.babdb17.1734533300.7bfd9901

Can't log into my account. Keep getting this message An error occurred while processing your request. Reference #219.4b78ce17.1734455140.3a50efba https://errors.edgesuite.net/219.4b78ce17.1734455140.3a50ehttps://errors.edgesuite.net/219.4b78ce17.1734455140.3a50efbafba Don't know how to fix

I’m ready to save some money by cutting the cord. Since there is no proration, can I just not send in my next payment?  How many days grace will I continue to receive service before you realize I’m not paying you any more money?