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DIRECTV Account

DIRECTV Account

Learn how to manage your DIRECTV account.

7.9K

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In-Ability to login online or view my bill

I am having difficulties logging into my account online. I have contacted support two times already and no one can figure out why I am being logged out instantly after signing into the account. I am also not able to access the online watch function. I was advised on the first call with directv that

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205

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Cannot connect to Max with direct tv

I am having problems signing on to the Max App. It seems this problem has been going on for months with many people. Why hasn’t this been fixed?

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152

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bill

I need to discuss my charges. I am overseas and iyou will not let me chat.

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95

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manage equipment

I need to order 2 new remote controls

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90

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New Directv software is awful!

Directv has made software upgrades which are far worse than the previous version. This applies both to the Directv menu and the IOS application. The new version is much more difficult to use and loses key functionality. I assume Beta testing was done but the changes made make it cumbersome to negoti

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704

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Reimbursement Prepaid Mastercard yet to arrive

I am contacting you to figure out why the promised reimbursement that was to be mailed to me on a prepaid Mastercard has not yet arrived, and if there is a way to track the shipped card?

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117

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Can't log into Direct TV

Same issues others have had for a couple of years. Can't log into my DIRECTV account.  Keeps taking me back and forth from ATT and DIRECTV log ins.  Aslo tells me incorrect user ID or password with Care Code 201

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250

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Directv is going to lose my business after 20+ years

I am a long-term customer of Directv. I called for the "loyalty department" to request an expired $25 promotion credit be added back on for another year.  During the entire conversation the agent did nothing but try to upsell me to different channels or to a new system.  I repeatedly said

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321

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Billing Issues - wont issue a refund on credit balance

I was a DirecTV customer for over 20 years- they finally priced themselves out of the market. I canceled services on Aug 16 and still have not received a refund for my credit balance. Every time I call, I get different dates. One person tells me that it should have been issued and offered to call m

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361

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Charged twice for equipment I never had!

   This is a current story, but the background is very important.  (Please know now that we have only ever had ONE DVR box attached to a single television in the living room.)  First of all, why does ALWAYS it take FOREVER to get anything done when you call for help?   

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199

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