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Tech out in the field
I have a question. Has AT&T Tech's in the field turned back time to the era of bullhorns? It's 2017 and these Aholes areOut in an apartment complex area using a bullhorn type communication to the guy in the bucket lift.Forget the fact they make earbuds for Walkie talkie's for this use no we are ahol
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U-verse TV Equipment
Genie Mini "signal" field is blank in HDMI
This is a case of "it worked until the upgrade." I have both HMDI and A/V outputs from my DirecTV receiver. The HDMI goes to the TV. The A/V goes to an old non-HDMI DVD player, which then connects to the TV. The TV has a digital audio out that goes to an Onkyo stereo receiver (which is also hooked u
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DIRECTV Equipment
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Official Solution
How do I access release notes for DVR 2250 updates?
I noticed an update of firmware had taken place ~Friday night, which I noticed the next day. The update on both a 2250 and a Cisco STB have major UI changes. I was wondering how to see the actual release notes. Anyone aware of how or where to view them? I worked as an STB eng. for quite awhile for
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U-verse TV Equipment
Deleting "favorite channel" from APP.
Is there a way to delete channels from your "favorites" on the Att Uverse APP? If not, they should make it possible for us to delete them by simply tapping the star again.I just switched cable providers from Spectrum to ATT Uverse, and I am already beyond frustrated with the ATT app. ATT, you shou
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Watching U-verse TV
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Advice on upgrading and protecting my router given the FBI's cautions on Russian hacking?
I have a Pace Router from AT&T (model 5268AC). Do I need to anything regarding FBI notes regarding Russian hacking?
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Watching U-verse TV
I. Record. Programs. I. Have. To. Click. Enter. To. Save. The. Program. From. Deletiion
My. 2. genie. Boxes. Need. Me. To. Click. Enter. On. A. Program. Or. It. Will. Be. Deleted
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DIRECTV Equipment
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Official Solution
Switching from AM to PM or vice versa on manually recording feature
I was trying to record a morning show (AM) using the manual recording feature, but I was doing it in the evening (PM). I was able to enter the channel, choose the day then enter the start and stop times, EXCEPT for changing PM to AM. If you are setting up the schedule in the evening, that field al
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U-verse TV Equipment
Disconnect between online customer service/tech support and techs in the field
Can anyone explain why there is such a big disconnect between online customer service/tech support and techs in the field? The best way to put it is like the saying that one hand doesn't know what the other one is doing. I was trying to get services setup, and without any knowledge or contact from c
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U-verse TV Equipment
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DVR for Sports Game Shows the Score in Description Field
I recently DVR'd a sports game. Unfortunately, as I went to watch the game (not live), the description of the event included the live score which ruins, in my opinion, watching the game with the anticipation of not knowing the score. I love the DirecTV Stream service, but highly recommend removin
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Watching DIRECTV STREAM
Rescheduled/missed appointments have happened too often since the onset of the pandemic. Getting back to normal staffing levels is an ongoing headache for them. In addition, DirecTV has been spun off with a new co-owner so can only imagine the challe
Repair Tech No Call / No Show - Looking for Contact Phone Number for Local Dispatch (not corporate)
Have a 771 error (no service) and need dish realigned or pointing to another sat. Called in and set repair appointment - but 1st available was a ways out (about a week +). Seems a bit far out for something that will probably take a tech about 30 min at most from arrival to departure. Prior to
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Longhorn,All modern TVs have a video processing chip inside them usually called the scaler/deinterlacer. This chip is responsible for changing any incoming signal format into what the display can actually display natively.The scaler/deinterlacer is t
what's up with 1080i setting but no 1080p?
So I ordered HD upgrade. On the DVR settings I figured I'd see what settings there are, so I go the screen settings and the highest one is 1080i...What's up with that? Am I really getting interlaced frames? Can this DVR not output 1080p?What am I missing here?I have to believe you guys are getting 1
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They're shipping the equiptment from Texas to the "local field office" so it will be a couple or three weeks.
Closed Captions freezing and then disappearing
Howdy all-- I am at wits end with my problem. I sent the following to ATT Closed Captioning e-mail and got an autobot reply to use the online tech service. I did so, and they walked me through a "disaster recovery" reset (not using the reset button, but dowloading and flashing the operating system s
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I could answer some of these, but since I don't have an HR34 I can't answer them all. Post here http://www.dbstalk.com/showthread.php?t=198305 where you can get a response from people who have had HR34s since the field trials. http://www.dbstalk.com/
HR34 issues
I am a brand new customer with an HR34, switching from cable/TiVo HD. At first I was appalled at the complexity and non-intuitiveness of the remote and menus thinking there's no possible way the rest of the family can adjust to this. But now I think I must be encountering some pretty serious soft
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My ISB7500 does not suffer from any input lag. As I mentioned earlier, it does suffer from a narrow field of view for the IR remote.
Slow Response Uverse DVR and Remote - Do I have the latest equipment? Or is it really this slow?
I have brand new Giga speed service with U-Verse TV. My equipment is: Modem: Pace 5268ACDVR: VIP 1200Remote: S30-S1A I think quality of the equipment has taken a step backwards, as here are some issues.1) Help! Slow response rate to everything. 1a ) Changing channels, keying in names of programs
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This set top box does not match the settings on the account
Inadvertently tried to install prior to the date/time (missed seeing it until after the fact) and now get that message. Previous notes show AT&T has to reset. Is that the only option? Have reset everything several times. This is 3rd wireless receiver.
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U-verse TV Equipment
transiet system setup
I work as a field engineer for an oil field services company which requires me to stay out at rig locations. I usually stay at location from 2 weeks - 2 months at a time. I have noticed that other guys have directv setups at thier trailers and was wondering what all this would require. Any informa
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DIRECTV Equipment
Data should be updated from the internet not from the satelite.
Why does the data or guide information trickle down from the satelite when the box is connected to the internet? Information about cast & crew should also be updated from the internet. I can download a whole HD movie from the internet in about a half-hour, but I have to wait days for other informa
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DIRECTV Equipment
WIRES FROM THE DISH
I am interested in knowing how many wires need to come from the dish itself when signing up for a multi-room package (at least two or more receivers) with HD and DVR. These wires would run from the dish to a central location in the home where they can be split/switched over via a structured panel th
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DIRECTV Equipment
@burnett60518 Unfortunately, DirecTV is still bouncing back from the staffing and tech shortages since the pandemic. Don't know if the new co-owner taking over management will help improve that or not. All customer support can do is reschedule
Juniper
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2 years ago
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terrible customer service,
over an hour on the phone, internet is just as bad, talk to someone and they know nothing, set up appt and no show up, on phone again, reschedule, aweek later. really?
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