I was promised a $250 reward card and they only sent me $150. I’m currently on the phone with them through the rewards center and have been on hold for 45 minutes. I hate this company. Lie after lie and hours trying to communicate with them.

Why do you continue to lie about the reason you terminated Newsmax. We have already started to secure another service.  

I am filing a complaint about AT&T I have service with them for TV Phone and Internet. I called on 01-03-2018 about when my contract would expire. I spoke with Joshua *****, AT&T Loyalty Group. I was informed that if I returned 3 receivers my bill would be reduced and my new bill would be $59.00. I

We have been long time customers of Directv, then when our bill started to get ridiculous we switched and realized we were not happy and switched back to ATT/Directv.  Was obviously outright lied to by the sales agent who reopened our account and told us to just call back after 12 months speak with

My experience with every single customer service staff member has been astonishingly horrific.  It has been absolutely amazing that every single customer service agent I talked to blatantly lied to me about service plans, from the sales rep to the retention rep that tried to stop me from cancelling.

I made my purchase over the phone when i was promised 350 reward. I called the reward center and they said i dont get it cause it was a phone purchasr. So why didnt your agent tell the truth. FRAUD IS WHY

Rep ***** told me one thing and didn’t put in notes what he told me. I talk to supervisor ***** and he told me something different and lied at 1st he the only supervisor and no manger over him until I keep askthen got manger ***** who was rude and wouldn’t ask any of my questions and then hung up in

Just want to let people know that AT&T has employees who will lie to you and have no clue what they are doing! Needs to be fixed! Was lied to twice by to different employees! Most likely going to cancel my service with these people who lie to you! No good employees! Be care any one who has AT&T!!

I am a single mom of an extremely mentally disabled child, so I was needing to extend my extension due to being in the hospital. I spoke with an agent that told me if I pay half the bill and then I could extend the remaining balance. So after I paid it I contacted at&t and spoke with another agent a

I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And wo

So, I canceled (or was told by the barely English speaking employee that helped me it was canceled) my DirecTv service back in late May. I was told I would receive instructions to return equipment but I never did. Then I got a bill for the next month's service and it was a lot more than the lady had

Ihave a problem in that I was promised Sunday ticket when I signed up for the internet service. I have been on the phone numerous times with "foreign" representatives. Who don't quite seem to understand my issue. Nothing like being lied to by a major company. I'll be getting out as soon as my contra

Serious question. I've taken 2 calls from people trying to sell me Directv.  I ask them if the CBS television network is available in Columbus, OH and they tell me it is. I tell them to check again and make sure and they once again assure me that it's part of the basic package. Of course, thanks (pr

Why does the loyalty department lie to customers?  I had a rep tell me she would call me back the next day. I told her I highly doubted she would. She proceeds to quote the Bible and tells me her word is her bond. Guess what?? She never called back. Thanks DIRECTV, this was not the first time I've b

Told by loyalty that they would prorate my bill due to discontinuation......I went out of contract and my bill went sky high.  Then told that this is an executive decision that they DO NOT PRORATE.....Unreal...lying.......

Can't BELIEVE how much trouble I had to have them come repair a cut line.  CS was only trying to read their script to me the whole time.  Never asked what the trouble was.  Had to beg them to listen and put the cut line in the repair order.  Repair techs NEVER showed up, NEVER fixed the cut line but

to whom it may concern: this is the issue ,I i received a couple of  email from at&t - Direct tv-that they can do 70% of my pass due balance, i call friday 8.20.21 , - though i was paying out  $374.55- 70% is 101.22. actually to my surprice i found out they with draw from my 

I am a new customer and signed up for a package of basic with internet and was given a discount.  I see they offer a movie package for $20 a month, when I select that to add it I LOSE ALL MY DISCOUNTS AND MY BILL DOUBLES!  WHY? I called customer service months ago they promised I could add the packa

I was upgrading from Ubasic to U200 ... I was told that the price was $92 and that I would get a $10/mo off promotion for a year.While I was on the phone the upgrade was taking effect, but I was not getting my HD channels. I was then transferred to the "Tech Dept" and he said that the upgrade would

Please tell me what a previous customer should do when like, after lie has been told. I have spent countless ours on the phone since june 2019, finally had someone say they would help me and then they lied. I just received a bill for early termination fees and I cant afford it. Let alone if i would