Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Official

Accepted

Unanswered

Advanced Filters

Search Results (265.1K)

Relevance
Selected Relevance
Is there anyone working in the Identity Theft Depatment?

We are currently on our third round of attempting to reach someone in the Identity Theft Department. I am in hour two of what seems like eternal hold, while my wife had spent a total of six hours on two separate occasions to try to reach this mysterious department. I called the AT&T Uverse Fraud lin

Question

58

0

0

identity verification

What's the address I use to verify my identity on this site? AT&T have me the wrong one. Please help.

Question

42

1

0

Identity Fraud

Someone stole my identity and ordered a phone in my name. I am receiving notices from a collection agency for this phone and i need someone to call me so I can rectify this.

Question

99

2

0

Accepted Solution

Official Solution

Closed

Possible Identity theft

I have received this email from your company but I am from singapore, a country in south east Asia. I don't subscribe to your services but it seems that someone is using my email to register with your company. So what I would like to know is if this is a scam of some sort or just a coi

Question

187

17

0

Closed

Need to verify Identity

I paid att over the phone to restore service they said that can’t restore service until I verify my identity ...why is that ?

Question

1.4K

5

0

Closed

Directv Verify my identity

I am trying to switch from Directv to ATT TV and I was told in the phone I had to verify my identity on directv.com/verifymyidentity that website does not exist. Can you post a link?

Question

7.7K

7

0

Identity theft - Uverse Acct

I have AT&T wireless service that is paid and up to date. I just found out this morning that I have an unpaid Uverse account. I have never had Uverse and nobody at AT&T can assist (big surprise there). I guess the option is to cancel AT&T and go to Verizon.

Question

178

1

0

0

fraud - identity theft account

How do i remove a fraudulent account in my name?

Question

108

4

0

Verify identity

Att ran credit check and then said needed to verify my identity, but no one there knew how. When they transfer they keep sending me to wrong dept. Help.

Question

347

1

0

DVR Identity issues

I have a defect tv dvr HR44, It gets an IP address from my router but will not do a speed test. I have changed DNS settings to open DNS and google DNS, and back to my providers DNS and still no speed check.  Also I have to find the DVR each and every time I log into the Derect TV app on my IPA

Question

66

4

0

Hardware Identity of U-Verse Install

When they installed my U-Verse, the apartment complex had prewired it with Fiber Optic to a Service Panel, and Cat5e or Cat6 copper to locations within the unit. When ATT came in, they installed a UPS and a "Box" which the Fiber Optic is connected to.  there are four RJ-45 ports on this box, but onl

Question

342

0

0

0

Need help with satellite identity

I am setting up my receivers at a new home, I am having trouble determining what satellite these are in the set-up, please help. Many thanks. 1st one2nd one

Question

42

2

0

Someone stole my identity for your service

I noticed a fraudulent account months ago and still haven’t had help from att to find out and fix this issue they open an account some time ago and cancelled it on July 7, 2020 after I found out about it and now I’m trying to find out more about it and clear things up

Question

41

1

0

How can I tell if it's On Demand (App and UVerse.com) or Live TV? Had another issue today with Bourne Identity.  It is on TNT, I can see it, it plays a commerical, then nothing.  No errors, no nothing.  Chat says it is an error and is in fact not ava

 commented 

8 years ago

 to the conversation: 

0

0

Shows on demand on app and online but not on Uverse TV?

I was on my uverse app on my cell phone and found some cool shows on Adult Swim I haven't seen in a while. Specifically Saul of the Molemen and Sealab 2021. These shows are also available on demane online, on the uverse website. But I hate watching stuff on my phone or laptop. I looked them up on my

Question

Posting personal info on a public forum is how you open yourself up for identity theft. For official support contacted their Identity Theft Team/Fraud Department. www.directv.com/notmyaccount

 commented 

4 years ago

 to the conversation: 

0

0

Account

I received a call from Prince (Edited as per community guidelines) associates that i had a bill in my name on this account (Edited as per community guidelines). This account was never opened or authorized by me. I have never lived on the said address or used any tv services from atnt. You can reach

Question

855-920-0113 Identity Theft department.fraud 866-718-2011.

 to the conversation: 

0

2

AT&T U-Verse

I was the victim of identity theft. I've been directed to two different phone numbers: 800-860-8542 for DirecTV fraud (closed because of COVID; referred to a website for followup) and 877-379-2319 for fraud. I've already opened a ticket with the collections agency. How do I contact you all to open a

Question

File a identity theft dispute: www.directv.com/notmyaccount

 commented 

5 years ago

 to the conversation: 

0

0

How can I talk to a Representative to resolve an account that I did not have access to but I received a collection letter?

On Tuesday, May 26, 2020, I received a Collection Letter for a Directv Account that I know nothing about. I have contacted AT&T Directv and spoke to several representatives who verified my current account and they have checked the account listed on the letter. I would like to file a Fraud Report

Question

at&t isnt responsible for your identity theft, if they ordered an account they had pertinent information, your ss number drivers license number address etc. someone stole your identity this is a police matter and a dispute with the credit reporting a

 to the conversation: 

0

0

Not my account link

Someone used my information to open my account I used the link only for this fraudulent company to tell me to call which I’ve been calling for 3 days on hold 1 hour plus I’m shocked by how many ppl have this same issue says a lot about this company I’ve never had service and don’t want it. The fact

Question

Closed

Identify Theft fraud Claim DIRECTV

I filed an identity theft claim on 9/9/23. The website stays I should receive a response or update within 4 weeks.  As of today, I was given a telephone number via DM to call regarding my claim.  After 36 minutes with multiple transfers, I was told the number was only for cell phone so m

Question

217

1

0

Accepted Solution

Official Solution

watch movies at the theater

How do I go about going to the movies theater to watch a movie for free

Question

148

1

0

0

NOT FINDING WHAT YOU'RE LOOKING FOR?