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North American Tech Support

Could somebody please provide me with the (secret?) direct-line number to North American tech support for U-verse Internet?  I've gone about as far as I can with the Philippine (or wherever it is) guys & gals.  There is both a language barrier and a fundamental problem with them not understanding an

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Fox Sports North HD "grayed out" (not recordable!)

About a week ago I started experiencing the following problem.  I should be able to receive & record Fox Sports North HD as it is part of my package, (I also just confirmed this with a DirecTV customer service representative,) and in the past this was never a problem, however starting last week, thi

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New Installation in North Facing Apartment

Hello, I have a North facing patio at my apartment and I explained this two people on the phone, both of which said that would not be a problem.  I have always heard you have to have a clear view of the Southern sky, and that has been confirmed on some older posts I found here. Just wondering if any

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Here you go. These are the locations for the images currently in U-verse. Cherry trees in blossom around Tidal Basin, Washington DCGolden Cathedral Neon Canyon, Escalante National Park, UtahCape Royal Overlook at Sunset, Grand Canyon North RimNorther

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Screen saver picture locations

Coinciding with another thread. Is there any way we can find out where the recent screen saver pictures are taken from (what part of the world/address)? It would be great to have a list! Thanks, Ed-

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Volume doesn't work on Bally Sports North channel, but does work on other channels

We just signed up for Directv Streaming service. Mainly to have Bally Sports North channel. The volume works on Directv Streaming service for other channels on our tv, but not Bally Sports North. How do I fix that?

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There is no phone support. Use the chat. Chat is your support avenue only.

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Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in

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Complaint

Is there an avenue to talk to someone above customer care?

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What Direction Must the Satellite Dish be pointing

If I am in South Florida in which direction must the satellite dish be pointing?South West ? etcRecently I was in Myrtle Beach SC and it was pointed North East

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phone call is your only avenue they dont do disconnect request in chat or by email

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I want to deactivate my account

I called the number on bill took over 5 minutes to get an agent and transferred my one person to another I'm beyond p####d off they want a payment before I can do anything even though my service has been shut off which is fine and I want it permanently shut off.

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My local channels were out of San Antonio until YESTERDAY MORNING. It's the  responsibility of DTV to correct this issue. I do appreciate your responses however, it does not explain why this happened. Basically, DTV has blatantly lied when I was told

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My local channels were changed without my permission

Since 2002 we have had San Antonio local channels, until yesterday morning. Our receiver was replaced and somehow, the local channels were switched to Austin, Tx. We hate those channels and after spending over an hour with a tech from the Philippines, the issue has not been resolved. I want the San

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Did you take the advice from this post above yours and send a PM? If not I would suggest that you do as this is the best avenue to a solution.

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Why does AT&T hate my 90 year old mother?

My mother is 90 years old, and her brother is 89. They have lived in the same retirement community for over 20 years, and they have had AT&T landline phone service for all that time.A few weeks ago, my uncle got a phone call from an AT&T representative. He was told that they were such outstanding cu

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Thanks so so much for the clear direction! I think I'm going to take your advice on a new remote as I feel that I've explored every avenue with the current device.Cheers!S 🙂

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Program silver uverse remote with sony ht ct150 soundbar

Can somebody please provide detailed step by step instructions to program my sony ht ct150 soundbar with a silver uverse remot?  I've tried the tutorials , the AT&T site, and youtube and nothing works.

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That's the only avenue available to request a channel so that's why Chris posted the link.  To berate him for trying to help you, is well, ridiculous.

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I want "POP" (formally TVGN)

Hey at&t,We want the POP channel, formally TVGN.  This channel, part of CBS, is the only channel carrying the daytime emmys April 26th, and other CBS programming including Big Brother After Dark.  This channel cant cost that much and is carried by Directv, Xfinity, Dish Network and all the other sma

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PoP and Hallmark channels

I have been watching POP and Hallmark channel up north for the past two weeks. Why doesn't ATT carry those channels? It looks like other customers have also requested them!

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So...what is best avenue to get things changed in the Uverse firmware? I've managed to get a couple things into the Dish firmware over the years...takes a while, but I'm a patient guy.

 commented 

9 years ago

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Favorite List Synchronization across DVR and client boxes

I really feel like I must be missing this on my new Uverse installation.I have whole home DVR and 2x client boxes on other TVs.I edited a "Favorites" list on on of the client boxes and it is not reflected to the other units.This seems absolutely rediculous that the "Favorites" list it local to only

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I appreciate the info and I am pursuing pretty much every avenue suggest that you or others on other sites have suggested. They definitely have documentation of my calls/chat logs. They have even given dates, but I guess requiring to have it in writi

 commented 

8 years ago

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Canceled UVerse TV, keep getting charged.

I'll try not to make this too long. I canceled the TV portion of my UVerse back on September 13th, keeping my internet. They sent me a label to ship the box back, I did so, and lost my access to features related to it (HBO Go, etc). Ever since, I have been charged for the services that I canceled. I

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Outtage in North Coral Springs, Fl.

North Coral Springs area has been without service since Monday September 11th, during the storm it worked fine. All they have advised is that they are working on restoring it and it may take a day or 2. This morning they sent a text to say it's working, wrong ! They are still giving us the run aroun

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How to check U-verse availability

Is there U-verse Internet in North Hollywood area?

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It was on Bally Sports North Xtra. Wolves game was choppy last night on Bally North.  Wild game tonight on Bally North is choppy again. What’s the fix?

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Hockey on Bally Sports North has choppy video

The last three Minnesota Wild games have been unwatchable due to flickering, choppy video on BSN, but only when using a Roku device (two different ones, two different displays). The video is fine on Apple TV 4k device.  Did something change?  The video had been flawless for years prior to

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NOT FINDING WHAT YOU'RE LOOKING FOR?