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What Changes Trigger a New Contract When You're Out of Contract?

I've been a long and loyal customer to DirecTV since around 2010. I've been out of contract for many years, just paying my bill month to month. So, when DirecTV offers me special promotions or discounts on my service, I'm thankful! But I'm also apprehensive. I figure there must be a catch or somethi

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Adding New Genie Mini Trigger a New Contract?

Haven't been under contract or service agreement for years. Husband wants to possibly add another genie mini in his workshop but I don't want to be under contract/service agreement of any kind. We have firestick out there now but no locals for news & sports since demise of Locast.  Out

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Had to pull the trigger and leave to another streaming provider after 8 years of DTV Now/Stream

As a Uverse customer for years, I subscribed to DTV Now on Day 1 to receive the promo w/Apple TV's and the GO BIG plan at $35/month. With the ABC/ESPN/Disney issues they had last month at the beginning of College and NFL seasons and the significant increases over the years (including another this mo

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If I set a time limit on one receiver will it effect the other receivers in the apartment?

If I set a time limit on one receiver will it effect the other receivers in the apartment?

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Strobe like effect when accessing menus and changing channels

There's a serious strobe like effect when accessing the settings menu and also when changing channels. The effect is so significant that it's difficult to see the needed information on the menus.

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Gemini air device and “soap opera effect”

Just connected with a Gemini Air, and even though all the settings on my LG tv are correct, it’s got the whole soap opera effect going. It was fine this morning when we were connect to cable, but now that I’ve got the Gemini air streaming, the soap opera effect is killing me. Is there some setting I

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179

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How will DirecTV's independence effect my services?

I'm just discovering today, after spending an hour trying to get an answer in the AT&T Forums and they keep canceling me and referring me to DirecTV, that AT&T has separated itself from DirecTV. This seems like it may be a problem, how exactly will this effect my services & my billing?

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UVERSE Downgrade Effective Date

Hello - I recently downgraded my TV service but also just paid the full amount for the service earlier in the month. I would assume that my existing service would resume until the end of my billing cycle; however, my TV programs were cut off immediately and I was not given any prorated amount for th

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A new side effect

A week ago or so my service was rewired. I had a coax installation, now I have two STBs that are connected by cat 5 and the other two are wireless. This evening I had 3 channels recording and was watching a fourth channel. I tried to rewind and pause the program I was watching. But instead of rewind

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24 mo agreement

Does adding a additional receiver to a non contract account trigger a 24 month agreement?

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Please do tell...who did you talk to?  What group?  You are lucky or said a trigger word?

 commented 

9 years ago

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Why did my monthly U-verse bill increase if my promotion hasn't expired yet?

When I signed up to the u-verse service with AT&T we agree on a price of $129 per month plus tax for 12 months. I am into my 8th month and they billed me $130 instead. I called them and they said because they are in a highly competitive business and costs is going up. I asked them if I lost my job m

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You should keep those. No real benefits to "upgrading" to the Genie equipment. And any upgrade will trigger a new 2-year commitment.

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upgrade equipment

Yesterday I had a tech out to work on my DirecTV. He solved the problem with no issues. He told me I was due for an upgrade on my equipment and I should probably do so. I called customer service yesterday and they told me I do not qualify. I explained that the tech told me I did and it even says I d

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have you gotten a new receiver recently? Or moved? This will trigger a new contract

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Early Termination Fee - Direct TV

I canceled both my internet and Direct TV services on April 8th. AT & T prorated my internet, but Direct TV continued to bill for service and billed for an early termination fee. My contract was completed 2 years ago. After 4 hours on the phone with 5 different departments, I reached the "contrac

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How to partially cancel and return unused Uverse TV receivers

I have 5 uverse receivers. I want to return 3 to reduce my monthly bill.  How do i do this?  I can't find any way to cancel only the receivers to trigger the return process.  Thank you in advance.

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You might be watching a VOD. Make sure you trigger the recording from your Playlist instead of going to the series details. VOD surfaces first i think.

 commented 

2 years ago

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Unable to fast forward a pre-recorded DVR show

Unable to fast forward through the commercials in our pre-recorded news show (FOX). I have been with DIRECTV Stream for years with no problems.  Starting last week, I am unable to zip through the commercials.  I get a pop up message stating “Unable to fast forward ,etc.” What is going on?

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Only upgrades should trigger a new commitment. What model are you replacing?

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Replacement receiver

Why am I being told I have to sign a new 2 yr contract for them to replace a malfunctioning receiver?

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DTV downloads locally inserted ads to the hard drive that are trigger by a signal to play so eventually those ads will be replaced by FL ads.

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Confused receiver and AT&T folks seem to have disappeared

I moved from CA to FL 6 months ago. However, my reciever, or whatever it is connected to at DTV or AT&T, must think I'm still in CA. Since, I still get showes and commercials to do with Los Angeles and CA.I have contacted DTV about this a number of times. But, to no avail.We send unmanned vehicles

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Newsy Off The Air On U-verse Effective June 30, 2021

On June 12, 2021, baseballisback gave the information included on the June, 2021, Programming Notice  that E.W. Scripps was pulling Newsy off of U-verse on Channels 213 and 1213 as of June 30. at Midnight Eastern Time. It seems that Newsy will become a streaming channel if I understand this co

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If you're having any "random signal issues" then it's likely your dish alignment needs to be optimized. Only the worst weather events should trigger the streaming feature.

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keep watching with broadband option forced to activate when watching sports 219, 245, 247

this issue just started on live sports programs when do not have any satellite issues on other channels or on the sport channels at other times during the day. seems like something directv is doing as otherwise i have no issue with other shows and programs with dish and receiver. also checked and im

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