DIRECTV STREAM Setup & Equipment

I have the P21KW-500 (appears to be an ATT-branded chromecast) dongle direct into a new Denon X4800H AVR via HDMI, obviously. The issue is when trying to use Dolby audio. When Dolby is enabled on the dongle, the audio level is very low, like 20-25 dB below stereo content. The AVR will report the in

Is there a universal remote that works well with the streaming app?

Up until today the mute button worked fine. I subscribed to DTV Stream about 3 weeks ago. When I press it...it does mute but as soon as I release the button it no longer is muted. I've tried all the suggestions on the website. Changing batteries and reprogramming the remote to no avail. Is this just

I just purchased another Gemini box from DirecTV for use at my vacation home. The box works perfectly fine for 10 to 15 minutes (I can watch all live and recorded programs with no issue), but then it completely shuts off.  I can immediately turn it back on and be good for another 15 minutes be

I just got a Gemini Air device and a new Direct TV account a few days ago. The settings are driving me nuts, specifically the audio output. I am connecting it through a Sony home theater receiver, and although the only audio setting I see is set to "surround", the receiver does not detect a Dolby si

I just setup my new Gemini Air device that replaces my old Gemini box. I am connecting it through my Denon x4800h AVR, and I am getting just Dolby surround (only Multi PCM) instead of the Dolby Digital + that my Gemini box outputs using the same cable and HDMI port.   I have tried all settings

I just switched from Satellite Direct TV to Streaming Direct TV utilizing a Gemini Air attachment and remote. Using the Gemini Air remote I am able to control volume and change stations/apps but have to use the Roku Remote to turn the Roku TV ON or OFF. On my other two TVs (SONY) using Direct TV St

I read a resent post on this topic and a DirectTV rep. Moved this issue up the tech help level and no still no reply. Why does about every 5th TV startup with DirectTV remote results in a needed reset of Gemini Air devise to correct a black screen at startup? TV Sony Bravia 4k,  5 years old Th

My mother in law has dementia and needs a very simple, large button remote to control her Gemini system in her assisted living apartment. The facility just dropped all the provided TV and forced us to get our own. She has ATT internet so we added DirecTV gemini. She cannot use the provided remote.

The app on my Apple TV device stopped working a week ago. I've deleted it; restarted everything multiple times and when I go to the App Store to download it, again, it will not load.  Is anyone else having this issue?  I also called Apple, but ATT is the app developer, so they cannot help