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Elizabeth

Tv is not buffering. It hangs up.

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It seems to be just with movies in hallmark channel. I did notice it when I recorded a lifetime show but recording since then on Lifetime have played and been replayed with no issue. I had previously recorded the movie October kiss on lifetime and

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4 years ago

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DVR won’t play recording they are black

U-verse TV. I’ve had at least 2 movies not play at all after recording and now after I start to watch something if I try to go back and watch again I get a black screen and it does not play. I have restarted my receiver and service multiple times that has NOT helped.  this started 2 weeks ag

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Its the only way to find and record with more channels, have been using the guide from my desktop for 4 years daily. The program guide via the remote control does not identify first runshows until clicked on one, by chance only. Direct TV does the la

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7 years ago

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U-Verse Streaming, Guide Info and DVR Management no longer Available via Website

Streaming is available on the U-verse app for iOS, Android and Amazon devices. Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info. *Requires qualifying device and data connection.  Access to content varies by device

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For about a month now, I have not been able to view 3 channels on my U-verse tv package. AT&T is blaming Nexstar for over-pricing, and Nexstar is saying AT&T is refusing to negotiate. Nexstar's Elizabeth Ryder's article (7/11/2019) even gives a list

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6 years ago

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Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in

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equipment replacement

I got an email from directv in 2020 asked to replace my old equipment at no cost and there was no word stating about the agreement of any new service contract with directv. When I canceled the service in June 2021, the rep. name Elizabeth [Edited per community guidelines] told me that there is no ea

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AT&T/Direct TV $200 Visa Rewards Card?

Yes, My name is Elizabeth Aldridge, I signed up for Direct TV through my internet provider Windstream and in doing so I was promised a $200 Visa Rewards card and I have yet to get it. I did ask the man that installed my satellite what I needed to do and he said that I would have to wait 30 days and

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Further frustrated to receive a response here telling me to go back to the Rewards Team.  I did.  They have stonewalled me.  That's the issue.  Here is my conversation with them.  HOW do I solve this?  Obviously I would not have let $200 "expire" if

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10 years ago

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$200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

I had a HORRIBLE experience with AT&T today. Let me first say that I am a VERY loyal AT&T customer. I have been an AT&T wireless costumer for about 5 years and I am a U-Verse customer that is about to move her services to a new address. When I first signed up for AT&T Uverse back in February of this

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Not a problem. Please try accessing from a different device if you don't see the chat icon, we want to give you a helping hand and continue from there. Elizabeth, DIRECTV Community Specialist

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local channels switching on Streaming Devices -

I have two Streaming Devices. First one arrived and within minutes I set it up in North Carolina and it was fine.  Second one I took to another house I own in Virginia the next day and set it up and it was just fine, but one difference was the local stations were the Virginia stations, not my

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Elizabeth - I do not have the chat icon next to the bell. I have my profile icon on the right and directv.com link on left.

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3 years ago

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local channels switching on Streaming Devices -

I have two Streaming Devices. First one arrived and within minutes I set it up in North Carolina and it was fine.  Second one I took to another house I own in Virginia the next day and set it up and it was just fine, but one difference was the local stations were the Virginia stations, not my

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@Holycow56 We'll be glad to help you get it ordered. Let's meet in a Direct Message to work on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).   Elizabeth, DIRECT

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Sound issues on my LG TV only with DirectStream, no other streaming service

Sound drops out, or becomes static, or becomes very loud and distorted randomly after watching tv for at least 30 minutes. The problem is completely random, sometimes I can watch for hours without it happening, other times it happens every 10 minutes or so. When it happens, we can change to other ch

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Hi, Elizabeth. We're sorry that happened. We'd be sad to see you go. Let me turn your experience around. Let me investigate the issue and determine what went wrong. Additionally, you can verify your eligibility by following this link https://www.dire

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100 Dollars Rewards Card

I was told that my 100-dollar rewards card was mailed out on Dec 23rd, 2023. I still have not received it. I tried calling everyone at Direct TV. you can see that I explained I had not received it they all told me to call the rewards team well you call the number for the rewards team and all you get

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Hey @cwpyne, your feedback means a lot to us.Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). Elizabeth, DIRECTV Communit

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News Mix

When I switched to Directv from Dish, I was thrilled to discover News Mix with 4 news channels in quadrants...CNN, Fox, MSNBC and BBC. That was perfect. Now you've crammed in 2 weather channels, which I don't want, while making each picture too small. Please go back to the 4 news channels....that wa

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Hey @NCRMP, we want to help check on your local channel availability. Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).E

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local channels switching on Streaming Devices -

I have two Streaming Devices. First one arrived and within minutes I set it up in North Carolina and it was fine.  Second one I took to another house I own in Virginia the next day and set it up and it was just fine, but one difference was the local stations were the Virginia stations, not my

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My internet and uverse have been out all day. Have done troubleshooting. Please fix.

No internet or UVerse all day. Next door neighbor has it. All is well there.I have done all troubleshooting techniques. Need technical help on site.Elizabeth Todd

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Hello @BradL - Let's meet in a Direct Message to look into the freezing you're experiencing with DIRECTV STREAM. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). &nbs

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(Direct TV) AT&T TV Keeps Freezing

This just started a month or so ago, the shows will keep freezing. This doesn't happen on HBO or any of the other services I use, only Direct TV/AT&T.  I have a GB at the wall, I'm cabled.   I've reset the entire network with no improvement.  The shows will freeze, return, t

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Whats wrong with it

I bought a tv in walmart 9 months ago it suddenly stop showing picture u can only hear it please help me I need a tv ..thanks Elizabeth

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NOT FINDING WHAT YOU'RE LOOKING FOR?