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Thanks for the reply....I was actually trying to have someone from inside AT&T reach out as I have work order numbers and screen shots of cancellations of jobs and then screen shots of those same jobs being closed later in the day .... I don't wa
How can I report HSP Fraud to Directv/AT&T?
Currently have worked for an HSP for just about 18 years....This last year a lot of fraudulent activity has been going on. We were informed in the last couple of months that our contract HSP for Directv may not renew and is set to expire. My company's new policy is to close jobs out that weren't a
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Thank you for info. Appears to be a strike about outsourcing jobs to lower paid workers.
ATT workers on strike
I understand the worker's at ATT are on strike and I see picket lines at my local ATT store. What are the issues? Is ATT treating their workers fairly?
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AFAIK techs don't know what jobs they are going to until the computer tells them.
Technician not showing up for appointed time
Am I the only customer that has trouble with a technician not showing up? We have been dealing with this issue for three visits. I was given a window of 12-4 and all three times they wanted to extend the time frame to 6 pm. Technician never called or texted me saying he coming or not co
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Thanks. Informative article. The strike appears to be about outsourcing jobs to lower paid (non-union) workers.
ATT workers on strike
I understand the worker's at ATT are on strike and I see picket lines at my local ATT store. What are the issues? Is ATT treating their workers fairly?
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How funny that their solution is to ignore the issue and offer you one of the only 13 jobs they have but only if you can move to California, Georgia, Iowa, Kentucky, Missouri, Ohio, Tennessee, Texas, Wisconsin. They say there are US reps but not onc
How can I connect with a customer service rep in the United States?
There seems to be something lost in communication when I speak with your reps overseas. I've had 3-4 calls with AT&T reps in other countries and I no longer wish to deal with them. The one call I had with a rep in the US was a pleasure to speak with. I want that experience because I'm in need o
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Most jobs pay x per hour 40 hours a week that is fixed so it is a fixed income.
Charged $124 for "FREE TRIAL" 2 days into 14 day free trial!
The title says it. I upgraded my phone at AT&T and was asked if I would like to try the DirectTV box to receive a $100 credit towards my ATT account. I asked time and time again, explaining that I am a disabled veteran on a fixed income if I would be charged. Time and time again they looked me d
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You make some great points, especially about jobs being sent overseas. not only does it hurt America, but I hate trying to talk to those foreigners!
New on demand Format
The new on demand format is awful! The boxes look like att is trying to be like the facebook 'likes' which suck anyway. Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder. When I finally do get to a list the font
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Advertisements are crazy
The quality of the advertisements have decreased on many of the TV channels. Why hasn't anyone checked quality control? Even if the TV channel allows the advertisements or tv shows to air couldn't u-verse do something about it? I saw an advertisement about what jobs kids should consider good which i
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Watching U-verse TV
I haven't had a lot of time to be on here due to changing jobs and buying a house - is Houston about the only city in Texas NOT to be Phase 2, or do I need to reset my RG or something?
Total home DVR Phase 2
i just got an Update to my boxes and I can erase and schedule recordings to the DVR from my back bedroom Hooray
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The amount of training they get basically tells them to navigate the script. CSR jobs are low pay, high stress, high turnover. Doesn't do to spend much time training them, they won't be there long.
Why do I need more expensive internet when I want 6 streams and 1tb dvr
Unbeliveable! Two reps i went thru who they just told me I cant get the larger uverse dvr or 6 streams because I would need 1gig speed. Im already on 300m fiber plan and the support article regarding 1tb dvr and 6 hd streams make no mention of a min internet package. The only requirement is to be in
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Here is what I would do, call them, tell them you need installation on whatever day you choose, and ask if they have any cancellations or if they could work you inbetween jobs for that day. More likely than not, they will be able to help you.
Installation rescheduled
Less than 24 hours before the installation of a whole home dvr which included a new new hd dvr and 3 new hd receivers I get a call saying that is has to be rescheduled over a week off. I had already given away my old sony tv and have purchased a new 82 inch Mitsubishi HD. Now I have no way to wat
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I'll ask management if there are any other receivers in our complex. They're very short-handed right now since nobody wants to take the jobs they need to fill so they will probably say they have no time to check!🙄
How does both sound and menu function in the remote?
Does anyone know the secret to programming a new Genie so BOTH sound and menus will function?
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@Tobcute wrote:Apart of being in the customer service field is being empathic, whether it's your fault or not. .... It's sad, but I've long ago given up expecting any big company's customer service to be "empathetic". Their jobs are a nightmare.
Lack of empathy
Provided an installation date and time only to be called to say the tech is unable to make it and I have to reschedule. Been without cable for over a week and the next Available isn’t until the following weekend. How is this customer service oriented? I have rearranged my schedule once and now I hav
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Finally fixed. After 2 months and at least 10 phone reps whose jobs are to play "sell something else" the customer care from this forum has taken care of my problem. So, a BIG Thank you! At least we know they have one employee who can think, read,
2 bills for one phone number
Does anyone know how to get a mistake made by att corrected? I am being billed for a landline with the same number as my uverse number. Hours spent with the 1-800 people with no corrective action taken.
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Always understand how these mega corporations operate. AT&T is not negotiating to restore anything. Right now they are scheming to take away more channels. They are figuring out how many more jobs they can eliminate, and which ones. The ongoing goal
NFL Network & RedZone are gone
Can anyone, preferably from AT&T, tell me if NFL Network & RedZone are no longer being carried on U-verse? At 4:15pm today I tried to go to channels 1629 & 1630, but what I saw was a message saying “This channel is no longer carried” and there was a reference to TVpromise.org. First time I’ve ever s
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I agree...don’t understand why these great American companies don’t hire from their own backyard. Plenty of folks need jobs here. I too have nothing against Filippinos but have trouble understanding the reps on the phone. They appear to be reading fr
Customer Service in the Philippines
Why is that AT&T uses people in the Philippines for customer service. I have nothing against the Philippines or its people; we have Filipinos in our family. My complaint is that I have a hard time understanding the people answering your phones and when one is having a problem, not being able to he
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I was told by a direct TV rep that my services was not going to be turned off until may 30 or I was told to the end of may
My services got turned off when I was told by a direct TV rep that my services was not going to be turned off until the end of may. But it got shut off Monday midnight. After being a 20 plus year customer, part of it u all should realize is the pandemic that is going on on people that have lost thei
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DIRECTV Account
It remains priceless that administrators show up here and pretend that AT&T cares about anything other than profit margin. Here is a real world depiction of the company: https://www.breitbart.com/politics/2019/02/03/att-continues-laying-off-americans
NFL Network & RedZone are gone
Can anyone, preferably from AT&T, tell me if NFL Network & RedZone are no longer being carried on U-verse? At 4:15pm today I tried to go to channels 1629 & 1630, but what I saw was a message saying “This channel is no longer carried” and there was a reference to TVpromise.org. First time I’ve ever s
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Tell the tech to wire them, if they don't have the C61Ks send them away and reschedule. Tech love the wireless system as it is faster and they can get to the next job but since the coax is already there the time needed is close. Techs are paid a fla
New Service using Genie2 with two Receivers (C61K) WIRED CONNECTIONS
I tried to sign up for new DirecTV satellite service but they will only use this equipment for wireless service. If I want to use a wired setup I would have to go with an older model dvr and receiver. This makes no sense. I have direct coax lines running to the rooms where my tv's are from where the
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@shannon02 Correct I was just telling the poster that the tech can’t just ‘choose’ what jobs to do and not do. Whatever jobs are assigned to them each day they must do in a satisfactory manner unless otherwise told.
detuch254
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2 years ago
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Technician not showing up for appointed time
Am I the only customer that has trouble with a technician not showing up? We have been dealing with this issue for three visits. I was given a window of 12-4 and all three times they wanted to extend the time frame to 6 pm. Technician never called or texted me saying he coming or not co
Question