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Join the WARROOM and get the posse to CANCEL ATT.

Mark11112

commented

3 years ago

to the conversation:

DIRECTV dropping OANN?

How could you bow down to the WOK cancel culture demands to dropping OANN? They do not lie! The "big lie of the 2020 election" is absolutely true. There is mountains of evidence of the election steal. All the misinformation comes from liberals not conservatives! My husband and I will be

Question

Receiver Possessed

I recently upgraded from the non-DVR HD receiver to a new HR24-500 HD DVR. I've had it for about two months. It's hooked to a Samsung 3D Plasma. After having the new receiver for about a week, I started noticing what appeared to be remote control interference issues. The receiver would simply st

Question

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DIRECTV Equipment

724

Is my AT&T remote possessed?

Twice, in the last two days, we have had a screen change on our television without our touching the remote. The first time, it went to the Guide. The second time, it brought up a blue screen with writing on it. I was so freaked out , I didn’t make a note of the message. What is going on with my remo

Question

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Watching U-verse TV

150

My DVR receiver is POSSESSED!

About 2-3 months ago I had my standard directv receiver removed and put in a DVR receiver. Everything was working great fora few days but then things started to go wrong. its ridiculous. I've never heard of anyone with problems like this. I'm supposed to be able to record 2 things at once but now it

Question

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DIRECTV Equipment

411

My cable box may be possessed :(

So I was watching TV with my ROKU device and decided to switch on back to the cable to see what was on. Bad decision. Clicked on Cartoon Network and my characters were talking all deep and slowed down like a demon would sound. I changed channels to try and escape it but every channel made the same s

Question

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U-verse TV Equipment

1.1K

Accepted Solution

Official Solution

Why am I being charged for returned equipment?

My wife has become legally disabled in the past 3 years and I have had to deal with AT&T over returned equipment. She opened the account and we had nothing but service problems, which is why we dropped them. They said they received the equipment we shipped from UPS store. But because I did not retur

Question

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U-verse TV Equipment

26.1K

Accepted Solution

Official Solution

Tardy installer - unnecessary hole in our wall

I called att on the day of my installation appointment because the installer was an hour late and I ha not received any notice via phone or email. The phone representative did not have any information to provide other than the installater should have notified me prior. The installer arrived about 1.

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U-verse TV Equipment

339

Accepted Solution

Official Solution

Returning DIRECTV equipment

I called in to cancel my DIRECTV account a few weeks ago. The cancelation date was set for the day after my billing cycle. I was told by the rep on the phone (who helped me cancel my service) that I should be expecting a box to send back the equipment once the cancellation is completed. I have yet t

Question

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DIRECTV Equipment

594

Accepted Solution

Will Genie (HR54) record streaming Directv?

I have a problem with satellite reception - random loss of signal due to construction in my area. Will the HR54 record streaming DirecTV? I like the idea of having recorded material in my possession rather than in the cloud. But I haven't seen any descriptions of the HR54 say, specifica

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DIRECTV Equipment

DirecTV has 21 days from when the box is turned off to be back in their possession before they bill a non-return fee (NRF). You take your boxes to a participating FedEx or UPS store (not USPS, Post Office) for the free return. Highly recommended to k

Juniper

commented

6 years ago

to the conversation:

Equipment

Does the letter they send you to return your equipment expir

Question

Hello @gzaidi thank you for being part of the AT&T family. Let’s review your options for enjoying that 4K content! First we would like to ask some questions about your equipment to be sure we are providing the best solution for you.

DIRECTVhelp

commented

5 years ago

to the conversation:

Does the Genie Gen 3 and the 4K Genie Mini have to be hooked together

The way I'm setup is I have a Genie Gen 3, a wireless video bridge and a 4K Genie Mini all hooked up together. Am I able to move the Genie Gen 3 to another TV or do they all need to be hooked up together?

Question

So you never took possession of the box?

skeeterintexas

commented

10 years ago

to the conversation:

AT&T Lost My Returned Receiver

AT&T Support sent out a replacement receiver for a problem we were having 12/10/2014. The problem was not the receiver so the box was returned to AT&T. They have continually emailed warnings that they have not received the box back and this month we were billled $150.00 for the missing box. I have

Question

I recently chatted with a Technical Support rep online regarding video "buffering" of videos. She suggested I possibly needed a new RG. There was no mention that I would be charged an "equipment fee" for the new RG device. I own my current equipme

LegalFiction

commented

10 years ago

to the conversation:

High speed U-Verse internet equipment fee

Hello, I recently just noticed on my bill a equipment fee and when I purchased the services I bought the modem for $100 extra thinking I would save money. I just last night decided to up my speed and saw the equipment fee that I didn't even know I was paying. So my question is can I get my back from

Question

Accepted Solution

Official Solution

The 21 days is from the day of deactivation for the box to be logged back into DirecTV's possession. With the old process of shipping a return kit to the customer, allowing some time for packaging and getting to the post office to drop off the box, t

Juniper

commented

6 years ago

to the conversation:

Return within 21 days

I wanted to clarify if the return policy is return within 21 days which means I have 21 days to ship back the equipment, or does that policy mean it has to be back at att/directv headquarters within 21 days?

Question

As long as you used the correct method, I would expect that means you shipped it back near the end of the return time frame. So they give notices until they have it back in their possession. What return process did you use?

Juniper

commented

3 years ago

to the conversation:

Equipment return

We shipped our receiver back seven or eight days ago. Why is Directtv, telling us they DO NOT have it back yet?

Question

Did you keep receipt from The UPS Store showing they took possesion? If not, and they have no record, you may be stuck.

Juniper

commented

3 years ago

to the conversation:

Billing Dispute

Hello, I returned my directv equipment sometime back through The UPS Store. ATT has sent me a final notice to pay 149.99 for equipment. I've gone to The UPS Store to see if they have record, and apparently they send all deliveries in one large box and do not keep record... I tried ch

Question

Next time dispute the credit card charge and offer your proofs to the card issuer and to DirecTV The convenience of authorizing a vendor to make a recurring charge to your revolving credit account tends to lead to this kind of m

platinumplatypus

commented

2 years ago

to the conversation:

Defective Equipment Returned

My Account was charged $127.80 for equipment I returned but evidently not received at DTV. I used the exact box and label provided, hand carried it to the post office, & thankfully kept the receipt with tracking info. It took several phone calls to get the charges reversed but service rep seeme

Question

But you do not have a DVR and/or any STBs in your possession at this time. You only have an RG right now. TV will require additional equipment. P.S. Please edit above post to remove personal information.

skeeterintexas

commented

10 years ago

to the conversation:

Credit check required when adding TV to existing internet package?

I RECIEVED MY INTERNET UVERSE, AND DECIDED THAT I DO NOT NEED THE HOME PHONE THAT COMES WITH THIS PACKAGE. I TRIED TO SWITCH IT TO T.V AND WAS TOLD THAT I NED TO PAY A 400.00 DEPOSIT. IF I QUALIFIED FOR THE INTERNET WHY DO I NOT QUALIFY FOR THE T.V.- AT&T IS TRYING TO RIP OFF VALUED CUSTOMERS AND

Question

If any of the boxes are returnable, when you take them in make sure to get receipt showing the shipper took possession.

Juniper

commented

3 years ago

to the conversation:

Equipment return

Do I need an account number to return equipment?

Question

What do you still have in your possession? TV equipment? DVR? Receivers? Gateway? It doesn't really matter. As per the Terms of Service, there is no refund after 6 months even if you return the equipment. If it went to collections, you might se

skeeterintexas

commented

6 years ago

to the conversation:

Equipment collections

I have canceled service a year ago but received a call today for collection for equipment for 550!! I don’t have that money but I still the equipment when I canceled I did not know how to return it, i need help and want to get this resolved I want to make sure i can still turn in this equipment?!?

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