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80year old plus Aunt and Uncle left waiting standing in front yard for 2 days so far

My Uncle had a service call at 9 am monday to switch from analog phone direct tv and 1 mb to a package deal of u300 digital phone and 45mb internet. The tech arrived at 918 turned off the analog phone then said the house needed to be rewired and someone would be by around noon to do that then he wou

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I drew a schematic of my setup.

 commented 

14 years ago

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MRV with BB Deca cannot connect to internet

I have an HR24-100 connect to SWiM via spliter shared with BB DECA connected to a DLink DAP-1522 wireless bridge to Dlink DIR-825 Router.Also have one H21 connected with DECA through power insert-er thingy, and one more H21 with DECA. My WHDVR service works fine. I cannot get internet connection on

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Thank You !!! G. Drew Rolston

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Return of Equipment

NEED ADDRESS FOR RETURN OF EQUIPMENT.

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Hi Drew I'm sorry to hear about your billing concerns; We'd like to help out. Please send an email with your account and contact number. Thank you. MakebaH. AT&T Social Media Manager

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Cancellation Issues

Over a month ago, I stopped receiving NBC (the main channel that I watch) due to AT&Ts contract dispute with NBC. In addition, I’m am frequently having issues with my service, and just get spun in circles any time a try to get assistance. I have attempted calling in, using chat forums, and going to

Question

Today is the 28th and once again AT&T let my mom and uncle down.  They were a no call no show and nothing is fixed! I am so disappointed and my mom is so upset.  They're phone connection is worse than ever!!!  I just dont understand how a company lik

 commented 

10 years ago

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Why does AT&T hate my 90 year old mother?

My mother is 90 years old, and her brother is 89. They have lived in the same retirement community for over 20 years, and they have had AT&T landline phone service for all that time.A few weeks ago, my uncle got a phone call from an AT&T representative. He was told that they were such outstanding cu

Question

Closed captioning missing half conversations

So i have only had Direct Tv for 4 months and love in NJ. We keep CC on always because my uncle can not hear. Only half if that appears, and that confuses my uncle on whats going on. I dont want to reset after reading about recordings being lost. We have to many for them to get deleted. And apparent

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Yes it shows a line drew thru the Unlimited DVR and has since I have been a customer just changed this month. Thanks for the Advice.

 commented 

2 years ago

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Dropping $10/month Unlimited DVR for existing customers

Now that Unlimited DVR is included with all DirecTV Stream packages, has DirecTV Stream dropped this charge for existing customers? My account is still being charged $10/month for Unlimited DVR.  Have any existing long-time customers had any luck getting DirecTV Stream to drop this charge from

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Accepted Solution

Fox Affiliate in Central Arkansas

What is the status of negotiations to get the Fox affiliate in Central Arkansas back online? The lack of programming has gone on way too long.  The Cowboys-Giants game drew a record number of viewers and it was unavailable in Little Rock. 

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your uncle needs to call them, this is a customer populated for so we have no account access

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Billing question

My uncle just got his bill and he was wondering if his tv and phone are bundled under the one price?

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Accepted Solution

Official Solution

Remote with voice activation

I ordered a replacement remote for my elderly aunt and uncle so that they could do voice command, but it appears the remote sent does not have this function. Is this not a feature available on AT&T remotes?

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285

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Billing question

My uncle just got his bill and he was wondering if his tv and phone are bundled under the one price?

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unclear about Cinemaplus service

Had my DIRECTV system installed a few days ago and loving it so far. I've been reading these forums but am still unclear about the Cinemaplus service. 3 receivers total: living room = HD DVRbedroom and basement = HD receiversWhole house DVR service DVR is connected wirelessly to home network and has

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I kept both boxes just in case it they didn't work for my uncle but there was no label in either box or the large box that they both came in that day.  

 commented 

3 years ago

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return streaming devices

I called Direct TV twice to return 2 streaming devices, I was told the first time to take them to an AT & T store and found out at the store, they don't take them back??? I then called again and was told I would receive an email with a shipping label within 24 hours..  this was 8 days ago,

Question

Okay, I think what actually happened is my uncle accidentally hit watch now on a link that incurs a charge. Is there any way to get a refund for an accidental rental?

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DVR recording series $2.99 per episode

Was recording Yellowstone series and got a popup saying if you wish to keep recording additional episodes requires additional $2.99 (assume per episode). Is this charge added for any series or certain ones? Pretty disappointing fact.

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If your uncle refuses to listen and thinks he knows different than the company, independent experts, or just the world in general then sorry I don't have any solution. Unless it is an issue that requires treatment, he is only stubborn for stubbornnes

 commented 

4 months ago

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How to stop the reciever from searching for Wireless Networks?

I have an old uncle who believes there is a hacker stealing his Directv. He showed me how he knows. It is actually WiFi signals such as our home wifi and our neighbors. He believes they are all signals connected to his reciever (none of them are including the home wifi). This has been going on for t

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New Fast Channels 11/26

New batch of FAST channels added 11/26Ch 4265 Rig TVCh 4335 BuzzrCh 4336 Family Fued Ch 4337 Let’s Make a DealCh 4338 The Price is Right: Drew Carey Ch 4339 The Price is Right : The Barker EraCh 4341 Supermarket SweepCh 4361 Jamie Oliver channel

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Why does AT&T hate my 90 year old mother?

My mother is 90 years old, and her brother is 89. They have lived in the same retirement community for over 20 years, and they have had AT&T landline phone service for all that time.A few weeks ago, my uncle got a phone call from an AT&T representative. He was told that they were such outstanding cu

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Hello @Nancyeee,    We are sorry for the issues your uncle is having getting his services switched. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number.  

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80year old plus Aunt and Uncle left waiting standing in front yard for 2 days so far

My Uncle had a service call at 9 am monday to switch from analog phone direct tv and 1 mb to a package deal of u300 digital phone and 45mb internet. The tech arrived at 918 turned off the analog phone then said the house needed to be rewired and someone would be by around noon to do that then he wou

Question

Will this dish work with my receiver?

Hello all, My uncle gave me a Hughes network Direct TV system, model HSYS-E1131. It is missing the receiver, but the dish and tripod base mount are there. I want to use it while camping.  I brought one of my receivers from home with me (Model D12-100) today and cannot get any signal with this setup.

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