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U.S. CALL CENTER
Is there a best time to call Directv and have a good chance to speak with a representative in the U.S.? When I ask to be transferred to a U.S. rep, the foreign country rep says this is not possible as calls are randomly answered. I have spoken to a U.S. rep a year or so ago. Just wondered if anyo
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Watching DIRECTV
How can I watch the U.S. open Thursday and Friday?
Is it carried on some other channel besides FS1? Is it carried anywhere online That I could access? I want to circumvent FS1's darting and am looking for any possible way anyone knows to do so. Any help would be appreciated. Thanks.
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Watching U-verse TV
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Is there a way to speak with a DIRECTV customer service agent or tech from the U.S.A.?
Ever since AT&T took over DIRECTV, all of their customer service operations (1-800-531-5000) have been moved to some Asian country overseas. I can tell because every time I have called this number, it has been answered by an Asian female with a thick accent. I can't understand what they are saying h
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DIRECTV Account
Hello @vsucher, we are happy to help you with your inquiry. At the moment, DIRECTV STREAM live and recorded content are available only in the U.S (excluding Puerto Rico & U.S.V.I.) It also requires compatible device and data connection. You can c
use my service in Canada
Wondering if I can watch Dstream live and my recorded shows on my computer while I am in Canada.
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You need to click on the TV promise link at the top of this page unless you are bundled with an ISP then you have to call DTV. DTV is still providing you with sat channels so you still pay for them. You need to find another way to watch the U.S ope
Want to disconnect service now that ESPN, Disney and ABC are gone.
Want to disconnect service now that ESPN, Disney and ABC are gone.I am unable to get anyone on the phone or online to speak with directly about this. DirecTV has gone straight down the tubes and continues to hemorrhage customers every quarter to the tune of hundreds of thousands. There are better s
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You need to click on the TV promise link at the top of this page unless you are bundled with an ISP then you have to call DTV. DTV is still providing you with sat channels so you still pay for them. You need to find another way to watch the U.S ope
Want to disconnect service now that ESPN, Disney and ABC are gone.
Want to disconnect service now that ESPN, Disney and ABC are gone.I am unable to get anyone on the phone or online to speak with directly about this. DirecTV has gone straight down the tubes and continues to hemorrhage customers every quarter to the tune of hundreds of thousands. There are better s
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Sure, and not just from AT&T. Any U.S. company that enlists an overseas agency as its primary customer service contact has this problem to some degree. AT&T has taken heat for it's overseas support for years, with long-running diatribes on which coun
Horrible Customer Service
Why is it that regardless of whom you speak with at ATT customer service you can never get the same answer. It seems to me that they are taught to lie just to get you off the phone. Has anyone else experienced really poor customer service?
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You & I are in the same boat. We Bundled too on Tuesday 12/18. When the installer left a 4 pm EDT, TV worked fine; watched until 1 am. Got up Wed. NO TV. Screen FROZEN ON " U-verse is not available now. Please try again later". Installer won't return
Scripting and automation does not fix problems
On Thursday December 13, 2018 I decided to give ATT U-Verse and Internet a try. I abandoned decades of using cable and moved to ATT fiber. If you don't want to read further, I'll save you the effort.... making the move was a mistake! Let me start by saying that ALL employees that have interacted wi
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Customer service- getting a us representative
I appologize if this is in the wrong section. Ive been trying to set up cable for 3 weeks now... Had the first appointment cancelled because my roommates service was still active(i was told i could leave it on til the appountment and they would shut it off and turn mine on). My concern was i didnt w
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U-verse TV Equipment
Hi @rockskipper, We'd be more than happy to assist you with your pending service request. At this time we do not have a specific U.S or Canada customer service number. To fully assist with this issue further, we will need to look over your account in
US Customer Service number for UVerse
I am a long time customer and am demanding to be provided with a phone number that connects with a North American service center. I have one or two pending service requests and I'm a union member and you are in jeopardy of losing me as a customer if I can't talk to a CSR in the US or Canada.
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Hello @Bvd1022, thank you for contacting us, we're happy that you enjoy our services, and we want to clear your concern.We hope everything is well for you, since we're aware you experienced the hurricane.You're right, with DIRECTV STREAM you can have
Switching from satellite to stream?
Been a satellite customer for going on 20 years, but getting tired of calling every year to get a discount added. We have the premier package and looking to switch to the same package on stream. Anyone had an issues or been happy after making the switch? Looks like stream I can put on more tvs while
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@Chart77 There is no way to guarantee transfer to a U.S based call center. When you call it is the next agent available regardless. If you get an agent you have issue with, no matter the reason, either request a supervisor for further assistance o
CUSTOMER SERVICE IS RIDICULOUS
OVER THE LAST 4 DAYS WE HAVE SPOKEN WITH CUSTOMER SERVICE AT LEAST 6 DIFFERENT TIMES, NUMEROUS DIFFERENT AGENTS, AND FINALLY A "MANAGER" LAST NIGHT. I DON'T KNOW WHERE THESE PEOPLE ARE TRAINED, BUT NOBODY SEEMS TO HAVE A GRIP ON REALITY. THE ISSUE STARTED WHEN WE LOST OUR LOCAL CHANNELS AND REALIZ
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I HAVE ENOUGH OF CALLING ATT UVERSE, CELL, HOME PHONE AND GETTING NO RESOLUTION TO A LONG PROBLEM I HAVE BEEN DEALING WITH SINCE NOVEMBER 2015, BECAUSE I AM NOT RECEIVING MY BILLING STATEMENTS IN THE MAIL, I COMPLAIN TO THE U.S POSTAL SERVICES WERE T
WHERE CAN I FILE A COMPLAINT FOR UVERSE CUSTOMER SERVICE?
I had a installation set up at my new address, and I called customer service to confirm if services at my old address where going to remain the same as the young lady told me on 6/20. Come to find out there were NO NOTES in the system that I was keeping service at my old address. I asked the young l
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I need to discontinue my DIRECTV service
I need to cancel my Directv account. I am Canadian and unable to travel to the U.S. because the border is closed due to Covid 19.
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DIRECTV Account
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non U-verse voice calls
We recently signed up for ATT U-verse. We signed up for U300, and U-Verse Voice 250. The information we received said as follows. AT&T U-Verse Voice 250 250 minutes of calling each month to anyone in the U.S. and U.S. territories. When we got the bill, We were charged for all non U-Verse voice cal
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U-verse TV Account
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Can I subscribe to watch Fox Business on DirecTV?
I'm just looking to stay aware of any business re-openings around the U.S. and for this I want to subscribe to a service that allows me to watch Fox Business live Stream news feed continuously.
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Watching DIRECTV
I am a 28 year old homeowner, college grad, and disabled U.S Army veteran that had the unfortunate experience of signing up with AT&T U-verse and Wi-fi after my family had been customers for 20 years. They have since lost ALL of our business. Why? Be
Where to file complaints and grievances-Uverse
Since I can't get any feedback, assistance, or help through any other source at AT&T; I'm hoping I can get direction here. I have filled a claim through BBB and plan to FCC. However, I would still like to file a formal complaint through AT&T. Is there a link? A site? Is it done through the mailing
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I just got this installed last week with two HR23/700s. Work as expected. I agree the ultimate goal should be a "virtual" single system view from multiple access points. We should be able to schedule, prioritize, review the schedule, delete, etc. as
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To do list for whole home dvr
I have two dvr's and the whole home system. Is there a way or going to be a way that when you record a show on one dvr that when you access the to do list from the other dvr the program would show up as being set to record. Right now there is no way to see what is set to be recording on the other dv
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