I have been lied to! I was told when I went to cancel my direct tv because I was moving that they would hook me up for free and continue my great low rate for a full year of I would sign back up! I asked them not once not twice but three to four different time Are you sure? My price wont change? If

I signed up for DIRECTV August 2020 after being promised a $100 reward card. I was hesitant as there was a high installation fee. But with the promise of the $100 gift card to offset it I agreed. November 2020 still have not received a reward card despite calling multiple times. On a recent call I w

I originally signed up for DirectTV for TV and Uverse for internet...line of site problems prevented me from using satellite for TV.  I then called ATT back to sign up for Uverse TV.  Asked for the same level of package, but was told the bill would be ~$5 more a month.  Whatever, still OK.  Tech cam

SO...  here we go a bait and switch issue with ATT Uverse.  I was with Dish and decided to explore the ATT option. I was promised IN WRITING that I could have 4 TV’s on HD and watch all four TV’s in HD mode, and/or record multiple HD shows while watching HD TV. I was very explicit “in writing” to en

Called AT&T on Wednesday, May 17, 2017 and asked questions about their packages and costs.  I wanted to switch from Spectrum because my bill doubled when they transferred from TWC to Spectrum.  I wanted internet, cable and phone. Anyway, I told Elena that I was only concerned with having 3 channels

When someone speaks with "Win-back" and reactivates an account disconnected because they are old an unable to pay 200 plus per month, various promises are made to regain a customer. A price is offered and a time-frame specified. All the channels are discussed. Then, the customer agrees, and tries

I just signed up for U-Verse yesterday. The installer was great and stayed untill I got the best reception in my family room. He then went over the basics, showed me how to use the control, and I asked him where AMC was located as we are big "Walking Dead" fans. He said that we might want to upgrade

In October I purchased a new house and called AT&T to have my Direct tV transferred to my new address and find out if I had any Internet options through AT&T. I was transferred to a customer loyalty department and told that I can bundle my DIRECTV and Internet for $99 a month however my Internet wo

I am so upset, after many years with AT&T we had to cancel our TV & Phone service and keep our internet. I called to ask what they could do about the price, a nice lady name Vanessa said she could give me Internet for $47.00 a month on 2/19/16 which was the end of our contract with them. We get our

I’m having an issue with the $85 U200 with 50mb internet bundle offer I went through multiple issues with techs not having the proper amount of set tops and phone agents messing up my appointment times, on May 25th 2018 I called to cancel and stay with my ISP I spoke with an AT&T agent that said she

I recently called AT&T about my wireless service to add more data.  After speaking to the employee and adding another 5 gigs he asked me why I was not using Uverse service in my home. I explained that I used to have Uverse but the pricing kept going up and became too expensive.  I now had Dish and w

This company has really gone downhill. They have a superb product but the customer service really does a bait and switch on you.Last Month I was unaware my 'promotional" period ended so my bill went from 171 to 229. I was amazed there was never a notice and i really don't ever recall them telling me

(We are new ATT UVerse and Internet customers as of 4/30/2014. Our subdivision just became available for ATT UVerse and was heavily canvased by representatives to sign people up for the service.  A nice young man named Marcel came to my door and we began our discussion with who we had for cable and

Our pricing promotion period ended in March, so I called to cancel service or to renegotiate our contract. After speaking to the customer retention department we were able to drop some channels and get a lower price that was similar to competitors offers, but still a slight bit higher.  We've always

I went to renegotiate a bundle with Uverse, phone and internet since my current plan was expiring.  I have been a customer for two years now and wanted to continue using the service. After a long time talking about different options, I was given my monthly total and told that my plan would remain th

I have been a wireless customer 22 years.  I called to inquire about directv and internet.  The agent told me i was elgible for a veterans discount of $15 off a month on direct and $15 off on internet. I explained i wanted to keep my wireless separate for the directv because i use this for my employ

I was 2 seconds from canceling service this year and now I remember why ! You keep changing prices after an agreement is made ! Don't customer service people write down what they promise to deliver in price ? Why do " I " have to keep calling after you raise my bill !?

Hi, I have been ATT Wireless customer 8+ years. In Dec 2017, I was pitched an attractive promotion package for Uverse Internet and TV with low combined price, no one-time fee,  and Visa Gift card. However, the bill does not reflect what I was promised. I spoke to multiple reps including the customer

So I get this mailer in the mail, and after 3 years of comcast I finally switch to At&T.  They come out to my house and they tell me they cant get a good connection for direct tv.  So I say ok, I will just stick with comcast since I have not cancelled it yet.  So then the installation rep calls in a

AT&T failed to honor 3 different UNSOLICITED offers given to me after I asked a question about my billing. Each time the rep. said that the previous offer was an error. this is the first:Me: I need information on Data UsageWe’re connecting you.Agent Sofiya G enters chatMe: paul everittMe: NO. I want