DIRECTV Equipment

Model 6402 sakobs

I installed the new modem they sent to replace my old modem/router. Now, my computer sees the internet, my phone sees it, but not the Direct TV.

On my DVR receiver, the guide keeps popping up randomly. it's not a functional guide, all it does is obstruct the view. the only way to get it to go away is to bring up the actual guide and exit. but it comes back a few minutes later. what can i do to fix this?

My family is Sick of the Pause Screen advertising of RuPaul. We are getting this when pausing on all devices. Roku and Direct TV device. PLEASE HELP US STOP THIS!!!!!!!!!

Is the Gemini remote supposed to work the genie receiver as well?

Cannot pair old or new genie remote, tried all the combination settings, 961,981, channel up etc, when trying to use enter button it starts blinking green for about 50 times before it goes off, was just replacing old one with new but now old won’t pair either, this is in a client room

Concerning a new install, I understand there is a 24 hour window for canceling. Is there any kind of charge for the install and then... uninstall if one is not satisfied?

My mother is a customer of Direct TV/AT&T.  She has had that service for approx 5+ years.  The original installation was mounted thru shingled roof top.  Some 2-3 years ago, a service tech uninstalled that roof mounted dish and re-mounted it to a higher position on her roof. 

no body answers customer setvice phone. i need assistance asap bc on hold 30 minutes.

No picture but has sound on genie